Senior Manager, Utilities, Customer Information Systems (SAP/Oracle)

Are you ready to make an impact?

West Monroe is hiring a Senior Manager with experience in electric and/or gas Customer Information Systems (CIS) and associated platforms and solutions to join our Energy and Utilities Practice. Our team is at the forefront of the transformation taking place in the energy and utilities industry, from up-front strategic advisement through implementation of back office, billing, asset management, and field service technologies that are central to managing the grid. 

At West Monroe, our people make a meaningful, hands-on impact for their clients while growing their careers through focused professional development and continuous learning. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better and grow themselves. 

What You’ll Do:  

Client Delivery & Relationship Management  

• Lead end-to-end delivery of utility CIS programs, including system implementations, upgrades, conversions, integrations, and optimization initiatives. 
• Serve as a functional and/or solution lead for CIS program implementations, including leveraging knowledge of and experience with Oracle CC&B, SAP, and other platforms. 
• Translate business requirements into scalable functional and technical solutions aligned to utility operations (billing, metering, customer care, credit & collections, rates, and regulatory requirements). 
• Oversee solution design, configuration, testing, cutover, and post-go-live stabilization activities. 
• Proactively identify and manage delivery risks, issues, and dependencies, escalating as appropriate. 
• Own project workplans, timelines, budgets, and resourcing in coordination with program leadership. 
• Ensure adherence to delivery methodologies, quality standards, and governance processes. 
• Coordinate across vendors, systems integrators, and client teams in multi-vendor environments to drive successful implementation of CIS and customer platform deployments and organizational readiness and adoption 
• Act as a primary point of contact for client stakeholders at the manager and director levels.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

 Business Development  

• Collaborate with senior team members to identify client needs and support the development of proposals, presentations, work plans, pricing estimates, and risk assessments for potential projects. 
• Build and maintain strong client relationships by delivering high-quality work and demonstrating expertise in CIS and utility operations. 
• Support senior leaders in expanding relationships with industry GIS solution providers and consulting partners to enhance collaboration and service offerings. 

 Practice Development:  

• Contribute to utility CIS thought leadership, accelerators, and delivery assets. 
• Stay current on Oracle CC&B and SAP Utilities roadmaps, industry trends, and regulatory developments. 
• Support internal initiatives related to practice growth, capability development, and knowledge sharing. 

  Qualifications  

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field (or equivalent experience). 
• 10+ years of consulting or utility industry experience, with significant exposure to utility CIS programs. 
• Hands-on experience with Oracle CC&B (implementation, configuration, or functional leadership). 
• Experience with SAP Utilities (IS-U and/or S/4HANA Utilities). 
• Experience with large-scale system transformations, data conversions, and system integrations. 
• Proven experience leading teams and managing client-facing engagements. 
• Strong understanding of utility business processes (e.g., billing, rates, meter-to-cash, customer service, credit & collections). 
• Excellent communication, stakeholder management, and problem-solving skills. 
• Prior experience in a management consulting environment. 
• Familiarity with utility regulatory environments and rate structures. 
• PMP, SAFe, Oracle, or SAP certifications are a plus. 
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs. 
• Willingness to travel up to 75%, depending on client needs and engagement model. 

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is  here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. 

Seattle or Washington, D.C.

$203,800—$239,800 USD

Los Angeles

$213,500—$251,200 USD

New York City or San Francisco

$223,200—$262,700 USD

A location not listed above

$194,100—$228,400 USD

Other consultancies talk at you. At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer  

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].

Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out [email protected].

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.