Assoc. Engineer, Technical Training

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

This role supports employee training activities, including maintaining training materials, documentation, competency assessments, certification records, and training system data. It works with leaders and stakeholders to help ensure training is completed, compliant with GMP/GDP and operational requirements, and aligned with business needs. The role also supports training updates, data review, skill gap identification, and continuous improvement activities.

Essential Duties and Responsibilities

• Own and manage assigned areas of the employee training system / Learning Management System (LMS), including training material development and documentation, competency frameworks, certification, and practical assessment processes.
• Oversee and collaborate with stakeholders to establish and maintain training standards and governance to ensure compliance with GMP, GDP, and business/operational requirements.
• Analyze training matrix data and develop performance metrics to identify skill gaps, measure training effectiveness, and drive continuous improvement.
• Conduct and facilitate training and competency assessments using various methods (e.g., classroom, on-the-job, one-on-one coaching) in accordance with approved training materials.
• Coordinate with department heads and people managers to align training initiatives with business objectives through structured training needs analysis and implementation processes.
• Regularly update training programs to reflect changes in company policies, procedures, and technologies.
• Maintain production training documentation and related materials to meet audit, compliance, and employee training requirements.
• Support continuous improvement initiatives to enhance overall training system effectiveness and operational performance.
• Provide support in training systems, digital transformation, and continuous improvement activities as needed to help ensure continuity of operations.
• Other duties as assigned.

Education

• Recognized bachelor’s degree in engineering with 0 to 1 year of relevant work experience
• Recognized Diploma in engineering and a minimum of 3 years of relevant work experience may also be considered

Work Experience

• Able to strictly adhere with all relevant standard operating procedures as per Company policy
• Support and contribute to Lean Six Sigma (LSS) programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times
  • GMP/GDP Compliance and Application for all work processes, Job-related SOI/WIs, as assigned in Learning Management System (LMS)
• Demonstrate communication, training and leadership skills desired in a role

Physical Requirements

Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects.

Additional Requirements

• Noise level in the work environment is usually light to moderate. Hearing protection is required.
• Frequently required to stand for long period of time
• Must be able to understand direction and adhere to established procedures
• 20/30 Vision minimum, near and/or far with at least one eye with or without corrective lenses and no color deficiency
• Maybe required to work overtime and/or irregular hours and/or on irregular days to complete assignments and meet business needs

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.