{"id":4191585,"url":"https://alion.io/job/west-pharmaceutical-services-director-operations","title":"Director, Operations","company":{"id":1923607,"name":"West Pharmaceutical Services","domain":"westpharma.com","url":"https://alion.io/company/westpharma","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":94,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0.143,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Diadema, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T19:28:18Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:28:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?\nThere’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.\nWe believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.\nJob Summary\nThe Director of Operations,Brazil has primary responsibility for setting the strategy and for the operational planning of the facility and accountability for its successful execution. The position manages, directs and coordinates day-to-day operations to provide a safe, reliable and efficient facility. The position serves as part of a management team proactively addressing the needs of the organization.\nEssential Duties and Responsibilities\nSets the strategy for the site and directs and leads the site team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible.\nEnsures products meet the requirements of approved customer agreements, at minimum costs, within quality limits and consistent with FDA, cGMP, ISO and OSHA requirements.\nResponsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce costs by using effective management, cost control techniques and Lean Manufacturing.\nProvides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities.\nDirects the maintenance of systems and reports to permit appropriate individuals to exercise control over costs, product quality production and efficient utilization of capital resources and personnel.\nDevelops and maintains solid working relationships with the community, government agencies, and customers.\nInspires and guides employees toward excellence and continuous improvement.\nConsistently enforces all site policies, practices, procedures and guidelines.\nAdministers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities.\nResponsible for the daily, weekly, and long-term order processing activities. Manages personnel, maintaining schedules, ensuring that resources are available, and personnel are adequately trained on processing and safety to execute their activities per established procedures.\nAddresses human resource development opportunities and challenges. Determines staffing needs and organizational structures required to efficiently meet demand plans. Develops subordinates to prepare them for future promotion (building bench strength). Actively participates in hiring the best and works to develop an exceptional workforce.\nMaximize capital resources. Responsible for cGMPs. Ensure site and equipment are maintained to best possible working condition.\nSupport customer relations efforts by meeting customer standards and delivery dates. Participate in resolving customer problems and reinforce marketing departments customer relations program.\nEstablish methods and means for handling, storage, packaging and delivery of products to prevent damage and deterioration.\nIdentify the training needs and schedule required training of all the employees under direct supervision.\nMaximize capital resources and assist in maintaining equipment and facilities in proper working condition.\nConsistently promote the site safety program, lean initiatives, training program and HR policies while holding employees accountable to follow all site policies, practices and procedures while also delivering results.\nParticipate in customer audits, customer complaint investigations, plant tours, etc. as requested or required.\n#LI-Onsite#LI-MS1\nAdditional Responsibilities\nPerforms other duties as assigned based on business needs.\nConforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.\nExhibits regular, reliable, punctual and predictable attendance.\nEducation\nBachelor's Degree Project Management, Engineering, Science or Business required \nMaster's Degree preferred \nWork Experience\nMinimum 10 years required\nPreferred Knowledge, Skills and Abilities\nGeneral knowledge of OSHA/EPA/safety regulations, manufacturing, and process automation.\nWorking knowledge of business, warehousing, and distribution systems to effectively manage operations; prefer SAP and MS Office applications.\nExperience working with ISO9000, FDA and cGMP required.\nUnderstanding and experience in use of Lean manufacturing principles.\nAbility to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation.\nAbility to write routine reports, correspondence, capital requests, and process documents.\nAbility to speak effectively before groups and employees in the organization.\nAbility to establish and maintain good working relationships with all levels in the organization.\nNative or fluent proficiency in Portuguese\nLicense and Certifications\nManufacturingLean Six Sigma Certification-IASSC preferred \nTravel Requirements\n10%: Up to 26 business days per year\nPhysical Requirements\nSedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.\nWhat We Offer\nContinuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.\nGlobal Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.\nInclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion-where all voices are heard and respected in a supportive environment.\nWest is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to . 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