{"id":3217475,"url":"https://alion.io/job/west-pharmaceutical-services-manager-global-recruitment-operations","title":"Manager, Global Recruitment Operations","company":{"id":1923607,"name":"West Pharmaceutical Services","domain":"westpharma.com","url":"https://alion.io/company/westpharma","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-06T05:58:05Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":143000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2746},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-06T14:38:46Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"This is a hybrid position requiring the team member to be onsite for 3 days per week.No relocation assistance is provided for this opportunity.\nAt West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?\nThere’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.\nWe believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.\nJob Summary\nThis role is responsible for leading Talent Acquisition Operations and shaping the systems, processes, and governance that drive hiring effectiveness across the organization. The individual will oversee the Talent Acquisition infrastructure, including applicant tracking system administration, recruiting technology optimization, operational workflows, data integrity, reporting, and metrics. This role is accountable for building scalable, efficient, and standardized TA processes that improve service delivery, enhance the stakeholder experience, and enable informed workforce planning and hiring decisions.\nAs a strategic partner to business leaders, HR, and key internal stakeholders, this individual will translate hiring needs into operational plans, provide visibility into pipeline health and hiring performance, and identify opportunities for process improvement across the TA function. In addition to day-to-day team leadership, this role will ensure alignment of recruiting operations with business priorities, support governance and compliance within the hiring process, and step in to provide tactical requisition and surge hiring support when critical business needs arise.\nEssential Duties and Responsibilities\nLead the day-to-day Talent Acquisition Operations function, ensuring effective team management, operational consistency, and alignment with business hiring priorities\nEstablish governance and operational standards for the Talent Acquisition function to ensure a consistent, compliant, and scalable hiring process across the organization.\nOversee and optimize the end-to-end talent acquisition process, with a focus on efficiency, service delivery, stakeholder experience, and continuous process improvement.\nLead, develop, and maintain a high-performing global team by setting clear expectations, driving accountability, and fostering a culture of collaboration, responsiveness, and continuous improvement.\nOwn the administration, optimization, and ongoing effectiveness of Talent Acquisition technology, including the applicant tracking system, SuccessFactors, SharePoint, and the Career Site, to support operational excellence, user experience, and process efficiency.\nDrive continuous improvement of Talent Acquisition technology, workflows, and tools to enhance system functionality, streamline processes, improve user adoption, and elevate the experience for candidates, hiring managers, and internal stakeholders.\nOwn the Talent Acquisition data and insights strategy by developing, maintaining, and analyzing dashboards, metrics, and key performance indicators to inform decision-making, improve forecasting, and drive accountability across the hiring process.\nAccurately track, analyze, and report recruitment activity, staffing trends, pipeline health, and operational performance metrics to support workforce planning and business decisions.\nOwn and continuously improve the onboarding process from an operational and process-governance perspective by evaluating workflows, stakeholder handoffs, and system interactions from a broad operational perspective to drive efficiency, consistency, and an enhanced new hire experience.\nMonitor stakeholder satisfaction and identify opportunities to improve service levels, communication, and the overall effectiveness of Talent Acquisition support.\nProactively evaluate and refine Talent Acquisition processes, tools, templates, and procedures to drive standardization, operational excellence, and adoption of best practices.\nProvide hands-on operational and requisition support, including surge hiring support, when critical business needs or volume demands require additional executional support.\nEnsure compliance with all applicable regulations, company policies, work procedures, instructions, and safety requirements.\nOwn and lead the delivery of a high-quality end-to-end candidate experience, including interview scheduling, calendar coordination, offer letter administration, and global background check processes, ensuring timely execution, accuracy, consistency, and a positive experience for candidates and internal stakeholders.\nPartner closely with HRIS, HRSS, D&T, and other technology teams to support Talent Acquisition system enhancements, integrations, upgrades, and issue resolution; participate in user acceptance testing (UAT), validate business requirements, and help ensure successful implementation of technology changes impacting Talent Acquisition processes and tools.\nManage relationships with external recruitment agency partners and vendors, ensuring effective performance, alignment with business expectations, and adherence to established service standards; partner closely with Procurement and other internal stakeholders to confirm agencies are operating under current agreements, contract terms, and applicable compliance requirements.\nOther duties as needed\nEducation\nBachelor's Degree or equivalent experience in Business or Human Resources discipline required. \nWork Experience\nMinimum of 8 years of professional experience, including at least 5 years in Talent Acquisition, Talent Acquisition Operations, Recruiting Operations, HR Operations, or a related function, required.\nPrior experience leading or managing a Talent Acquisition, Recruiting Operations, or HR support team required\nPreferred Knowledge, Skills and Abilities\nExperience administering and optimizing applicant tracking systems and Talent Acquisition technologies, with direct experience in SuccessFactors, SharePoint, and Career Site processes strongly preferred.\nDemonstrated experience owning and optimizing Talent Acquisition processes, procedures, and service delivery models in a complex, fast-paced business environment.\nProven experience developing, tracking, and analyzing Talent Acquisition metrics, dashboards, and KPIs to support workforce planning, operational effectiveness, and business decision-making.\nExperience establishing and driving process governance, standardization, and continuous improvement initiatives across Talent Acquisition or HR operations.\nDemonstrated experience partnering with business leaders, hiring managers, HR partners, HRIS, IT, Procurement, and external vendors to support hiring operations and system or process enhancements.\nExperience managing vendor and external agency relationships, including performance oversight, service delivery expectations, and alignment with contractual or procurement requirements.\nDemonstrated experience owning or supporting candidate experience and onboarding processes, including interview scheduling, offer process administration, and background check coordination. Experience\nStrong background in data accuracy, reporting, operational compliance, and process documentation within Talent Acquisition or HR operations.\nSolid written and verbal communication abilities\nRelationship building skills to appeal to broad audiences - managerial, direct reports, cross-functional teams\nExcellent consultative skills and proven success developing strong, collaborative relationships across multiple departments and levels #LI-JJ1 #LI-HYBRID \nTravel Requirements\n5%: Up to 13 business days per year\nPhysical Requirements\nLight-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.\nWhat We Offer\nCommunity Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.\nContinuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.\nGlobal Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.\nRecognition & Rewards:Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.\n\nInclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion-where all voices are heard and respected in a supportive environment.\nWest embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.","description_format":"text","description_chars":9933,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Supplies & Consumables","Infusion & Drug Delivery Devices"],"lifecycle":[{"event":"open","at":"2026-10-24T23:41:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16 · green card filings: 7","filings_12m":16,"filings_prev_12m":17,"green_card_filings_12m":7,"median_offered_wage_usd":104457,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:13","velocity","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/west-pharmaceutical-services-manager-global-recruitment-operations","json_url":"https://alion.io/job/west-pharmaceutical-services-manager-global-recruitment-operations.json","meta":{"generated_at":"2026-11-06T15:49:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1923607},"rest":"https://alion.io/mcp/rest/get_company?id=1923607"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwest-pharmaceutical-services-manager-global-recruitment-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwest-pharmaceutical-services-manager-global-recruitment-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwest-pharmaceutical-services-manager-global-recruitment-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/west-pharmaceutical-services-manager-global-recruitment-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwest-pharmaceutical-services-manager-global-recruitment-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3217475}},{"tool":"search_jobs","arguments":{"company":"westpharma.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3217475},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}