{"id":3197392,"url":"https://alion.io/job/westbourneit-senior-itot-infrastructure-systems-engineer","title":"Senior IT/OT Infrastructure & Systems Engineer","company":{"id":4467522,"name":"Westbourne 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pharmaceutical manufacturing facility.\nThe ideal candidate will have a strong technical background in IT infrastructure, networking, cybersecurity and computerised systems, with experience supporting manufacturing, automation and laboratory environments.\nThis role requires a proactive and technically skilled engineer who can troubleshoot complex issues, maintain business-critical systems and work closely with engineering, manufacturing, laboratory, vendors and corporate IT teams.\nKey Responsibilities\nIT/OT Infrastructure: Install, configure, maintain and troubleshoot servers, workstations, virtualisation platforms, operating systems, storage and associated infrastructure within manufacturing environments.\n\nNetworking: Support and troubleshoot OT networks, switches, VLANs, routing, firewalls, network segmentation and secure remote connectivity.\n\nCybersecurity: Manage endpoint protection, vulnerability management, patching, system hardening, access controls and security monitoring across IT/OT environments.\n\nSystems Administration: Support Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft Entra ID, backup and recovery solutions.\n\nManufacturing & Laboratory Systems: Provide technical support for automation platforms including PLC, SCADA, DCS and HMI, along with manufacturing applications, laboratory instruments, LIMS and chromatography systems.\n\nSystems Integration: Troubleshoot equipment connectivity, application interfaces and data transfer issues while working with internal teams and external vendors.\n\nOperational Support: Investigate technical incidents, perform root-cause analysis, support system upgrades and manage lifecycle activities and service recovery.\n\nCompliance: Ensure IT/OT systems comply with Quality Management System (QMS) requirements, validation standards and site procedures.\n\nDocumentation: Maintain SOPs, technical procedures, infrastructure diagrams, system inventories and configuration records.\n\nRequired Skills & Experience\nMinimum 5 years of hands-on experience in IT infrastructure, IT/OT engineering, industrial IT or a similar technical role.\n\nStrong knowledge of Windows Server, Active Directory, VMware/Hyper-V and enterprise IT infrastructure.\n\nExperience with TCP/IP, switching, routing, VLANs, firewalls and network troubleshooting.\n\nGood understanding of cybersecurity, endpoint protection, vulnerability management and IT/OT network security.\n\nExperience supporting manufacturing systems, automation platforms, laboratory environments or equipment-connected infrastructure.\n\nStrong technical troubleshooting, problem-solving and incident management skills.\n\nAbility to work independently and collaborate effectively with cross-functional teams.\n\nDesirable Experience\nPrevious experience in pharmaceutical, biotechnology or regulated manufacturing environments.\n\nFamiliarity with PLC, SCADA, DCS, MES and industrial communication protocols such as OPC UA, Modbus and PROFINET.\n\nExperience supporting laboratory systems such as Waters Empower, LIMS or analytical instruments.\n\nUnderstanding of IEC 62443, NIST, GAMP 5, CSV/CSA, 21 CFR Part 11 and EU GMP Annex 11.\n\nRelevant technical certifications such as Microsoft, Cisco, CompTIA Security+ or GICSP.\n\nQualifications\nDegree in Computer Science, Information Technology, Engineering, Automation or a related discipline.\n\nEquivalent relevant industry experience will also be considered.","description_format":"text","description_chars":3577,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-24T05:40:02Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring 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