{"id":3879352,"url":"https://alion.io/job/westcare-family-supportdriver","title":"Family Support/Driver","company":{"id":1986171,"name":"WestCare","domain":"westcare.com","url":"https://alion.io/company/westcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doral, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:39:09Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T15:56:22Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Position Summary:\nThe Family Support Worker is responsible for transporting clients and supervising visits between clients and their family members to ensure a safe and supportive environment. This role involves observing visits impartially, documenting interactions, and entering necessary information into required systems in a timely manner. The worker also assists families with visitation plans and schedules, provides orientation at the visitation center, and communicates effectively with case management staff. Additionally, the Family Support Worker reports any incidents or accidents in accordance with organizational policies.\nEssential Job Functions:\nTransports clients.\nImpartially observe visits between clients and family members and documents observations and enter documentation into the required system.\nCompletes administrative tasks related to the functions and responsibilities of the Family Support Worker in a timely manner including entry of medical/dental records within 72 hours of visit, and verbal/written communication with case management staff.\nOn call responsibilities include transporting, supervising clients, and assisting Full Case Managers.\nProvide dependable transportation, visitation and logistical support to operational teams.\nFacilitate, intervene and terminate a visit, as necessary.\nOversee that visit rooms are neatly maintained and safe for visits.\nFacilitate and assist with orientation of families in visitation center; assist with procedures for visits prior to initial visitation.\nSet up a visitation plan with each family utilizing the center.\nSet visitation schedules for families.\nDirectly transport clients to visitations, medical appointments, counseling sessions, shopping and other necessary activities.\nAssist in program data collection and data entry to maintain the appropriate records.\nReport incidents and accidents within required timeframes to keep with organization policy and procedures.\nOther duties as assigned.\nQualifications\nEssential Qualifications:\nEducation:\nHigh school diploma or GED equivalent, required.\nFlorida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.\nTwo (2) years of experience in human services or child welfare programs.\nExperience and Competencies:\nTwo years of previously supervised work experience in child welfare related field.\nBilingual is preferred.\nPhysical required prior to hire; paid by agency\nExpertise with the Florida Child Welfare Practice Model and knowledgeable in Child Welfare electronic system of record (FSFN or CCWIS).\nPossess strong leadership, communication, problem-solving, and decision-making skills.\nAvailability to work a flexible schedule as required by the department, including nights and weekends.\nPossess a current Background Clearance Screening Letter as required by DCF.\nValid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;\nThe ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan\nThe ability to write assessments, progress notes, discharge summaries, and other consumer related data\nKnowledge of the inter-relationship among substance use, mental health, and primary care disorders\nKnowledge and application of developmental theories\nThe ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area\nThe ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers\nThe ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources\nThe ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available\nThe ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed\nThe ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development\nUnderstanding of the relationship among mental health, substance use, physical health, and medication use on daily functioning\nUnderstanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct\nUnderstanding of family dynamics, family roles, and family structure\nUnderstanding of professional ethics, consumer rights, and professional responsibilities\nAbility to communicate appropriately and effectively with members of a multidisciplinary team\nAbility to organize, interpret, and communicate data in a comprehensive and effective manner\nAbility to handle multiple tasks and effectively prioritize\nAbility to network with internal and external departments and agencies.\nUnderstanding of issues related to prevention, intervention and treatment.\nAbility to use care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment\nAbility to identify and describe key signs, symptoms, impact and manifestations of trauma\nUnderstands the bidirectional relationships among substance use and mental disorders and trauma\nUnderstands the differences among various kinds of abuse and trauma.\nKnowledge of WestCare Mission, goals and values\nKnowledge of Incident Reporting\nKnowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality\nFamiliarity with WestCare services and programs\nDemonstrates a high degree of dependability.Maintains a good attendance record.\nObserves working hours\nShows flexibility and is responsive to requests from supervisor\nWorks independently with minimal supervision\nExhibits characteristics of good workmanship, and integrity on the job\nWork time is always productive\n\nDemonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agenciesIs courteous to consumers, staff, and all others.\nDemonstrates tact at the appropriate time.\nCooperates with others both within and outside WestCare.\nWorks well with supervisor; accepts direction and supervision\nMaintains a positive attitude toward work.\nEnsures and maintains a safe working environment.Work area is clean and orderly.\nVerbalizes, understands and adheres to agency safety procedures.\nDemonstrates appropriate use of Unusual Incident Reports, in accordance withthe Center’s reporting procedures\n\nPresents a positive personal image\nDresses and maintains a professional demeanor\nCPR Certification, First Aid Certification and an annual Tuberculosis test.\nAbility utilize Microsoft Office Software Suite\nAbility to provide an Affidavit of Good Moral Character\nClearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.\nStrong leadership and team management abilities.\nExtensive knowledge of child welfare systems, case management, and regulatory compliance.\nExperience in program development, quality assurance, and staff supervision.\nExcellent communication, problem-solving, and decision-making skills.\nAbility to develop and maintain collaborative relationships with internal and external stakeholders.\nStrong organizational and project management skills\n\nWorking Conditions:\n\nWork is primarily performed in an office or outpatient treatment setting.\nSome outdoor activities may be required.\nEssential Physical and Mental Demands of the Job\nThe employee must be able to perform the following essential duties and activities with or without accommodation:\nPhysical Demands:\n\nRequires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.\nRequires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.\nRequires hearing: Hearing is required to receive and communicate detailed information through oral communication.\nRequires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.\nThe normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.\nMental Demands:\n\nRequires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.\nRequires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.\nRequires the ability to work under stress and in emotionally charged settings.\nThe ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.","description_format":"text","description_chars":10094,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-11-06T17:39:09Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.664,"p_room":0.45,"age_days":4,"expected_fill_days":3,"reasons":["conf:49","win:tail","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/westcare-family-supportdriver","json_url":"https://alion.io/job/westcare-family-supportdriver.json","meta":{"generated_at":"2026-11-11T18:53:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1986171},"rest":"https://alion.io/mcp/rest/get_company?id=1986171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestcare-family-supportdriver"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestcare-family-supportdriver"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestcare-family-supportdriver"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westcare-family-supportdriver\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestcare-family-supportdriver"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3879352}},{"tool":"search_jobs","arguments":{"company":"westcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3879352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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