Association Banking Director of Operations

Job Title:

Association Banking Director of Operations

Location:

AZ - Chandler 3075

What you'll do:

As an Operations Director you'll be responsible for leading the bank’s banking operation teams, ensuring smooth workflow, efficiency, and adherence to applicable policies and procedures. The banking operation consists of multiple banking teams responsible for the daily processing and client support. The Director will handle tasks like setting goals and objectives, liaising with clients, ensuring transactions are done timely, correctly, resolving issues, and ensuring execution of banking operations plan. You'll oversee the recruitment, onboarding, and development of operation staff, plan, direct, or coordinate the delivery of products and services. Ensure proper controls are in place to reduce risk and minimize fraud and will facilitating timely and accurate banking transactions across all operational systems. One key responsibilities will be to support Operations and Sales to build and maintain strong relationships with all key stakeholders and grow relationships by providing excellent customer service in support of business profitability and deposit goals.

• Responsible for supporting the Senior Director in developing strategic operations plan and drive alignment of goals, objectives, and strategic initiatives. Identify and lead adoption, usage, and reinforcement of change as change agent. Provide strong leadership and direction to enhance effectiveness of change.
• Oversee operational support for National Account relationships, ensuring seamless onboarding, implementation, servicing, and ongoing maintenance. Ensure operational readiness and coordination for large or strategic client relationships.
• Lead operational strategies that support client retention efforts through proactive service management and issue resolution. Analyze account attrition trends, root causes, and operational drivers impacting client retention. Improve client experience and reduce avoidable attrition.
• Direct managers in any team performance calibration. Ensure adherence to risk management guidelines, processes and monitoring of KRIs. Test risk controls, as directed. Collaborate with internal, external auditors and prepare, monitor, update and ensure completion of associated action plans, as necessary.
• Ensure bankers follow and support fraud control procedures, and support customers and Fraud Control team to actively mitigate bank and customer risk of monetary loss. Drive and support the development and enhancement of internal and customer user guides, desktop, and department procedures.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you'll need:

• 10+ years of related experience in Treasury Management Service, Branch Banking Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required.
• Expert knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Strong leadership experience managing and developing large groups of employees.
• A strategic mindset, with the ability to connect effective development initiatives with business needs. Ability to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally.
• Ability to effectively manage large staff, multiple projects with deadlines, and budget constraints.
• Expert speaking and writing communication skills.
• Occasional travel required.

Benefits you’ll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation