Operations Supervisor, Production

WD is building the infrastructure behind the AI-driven data economy.

As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.

We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.

We’re looking for people who want to build, solve, and operate at that level.

Join us and let’s shape the future of data.

The FQAP Supervisor oversees the Final Quality Assurance & Pending (FQAP) operations within WD Penang's HDD media component manufacturing environment. This role is responsible for leading a mixed team comprising Senior Leaders, Leaders, Technicians, Coordinators, and Operators to ensure all products meet WD quality and production standards. The Supervisor drives day-to-day floor operations, enforces process discipline, and collaborates with Engineering to resolve quality issues.

Key Responsibilities

• Supervise and coordinate daily FQAP operations across shifts, managing a team of Leaders, Technicians, Coordinators, and Operators.
• Meet daily shipment as per Dept objective
• Monitor production and quality output; track key metrics (parts transaction targets, throughput) and escalate issues promptly.
• Lead PI Count
• Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) for quality non-conformances and escapes.
• Ensure adherence to SOPs, Work Instructions, and process control plans on the production floor.
• Conduct shift handovers, team briefings, and coordinate manpower planning and scheduling.
• Coach, develop, and assess team members including Technicians, Coordinators, Leaders, and Operators.
• Liaise with Manufacturing Engineering and Process teams to implement process improvements and resolve technical issues.
• Maintain audit readiness; ensure ESD, safety, and cleanroom compliance at all times.
• Prepare and present shift/daily performance reports to the Manager.

Education: Bachelor's Degree in Engineering or related technical field

Experience: Minimum 2-3 years of experience in manufacturing operations, production, technical training, or learning and development within a manufacturing environment.

Supervisory: Min. 2 years leading a production or quality team (Technicians, Operators, Leaders)

Technical Skills: Familiar with SPC, FMEA, RCA/CAPA, and production floor control systems

Systems: Working knowledge of MES/ERP systems; proficient in MS Office

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected].