Associate Learning Experience Designer- Student Success Operations Support

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 305Pay Range: $56,500.00 - $84,700.00

Job Description

The Associate Learning Experience Designer (LxD) demonstrates a commitment to learning and designing experiences to help others learn better. The successful candidate is passionate about delighting students while they achieve and demonstrate learning outcomes. Associate LXDs works closely with more senior Learning Experience Designers to support projects and stakeholders by researching and applying science-informed learning strategies and practices into their designs. This position will work with a team versed in rich media, front- and back-end development, and research to guide their designs from inception through launch and evaluation.

Essential Functions and Responsibilities:

Designs and participates in projects that involve cross-functional, agile teams by developing engaging, and effective learning experiences that impact students

Under the mentorship of more senior Learning Experience Designer, conducts user research including interviews, surveys, and usability testing

Designs learning experiences achieving robust student outcomes in both academic courses and the affective/ non-cognitive domain

Understands adult learners, under-served populations, and student body and designs experiences accordingly

Wireframes actionable learning interactions and iterates designs based on efficacy and usability studies

Applies best-practice UX and UI design skills to create proof-of-concepts, mockups, and prototypes

Efficiently produces multiple approaches for usability testing, AB testing and stakeholder presentations

Contributes collectively with other developers to ensure technical feasibility of designs

Ensures learning design and content development are completed on time and within budget and meets standards of quality

Collaborates with peers to apply and drive best-practice learning experience design

Participates in business development efforts such as assumption testing, product promotion, and partnership formation.

Works mostly with situational and highly complex projects or assignments

Develops and maintains collaborative relationships with internal and external stakeholders

Stays current with trends, leading science and innovations, and research in learning science, instructional media, UI/UX and learner behavior

Successfully collaborates with stakeholders to ensure designs are aligned with desired outcomes

Reviews student feedback and provides recommendations for learning experience improvements

Participates in research projects to advance learning science and quality improvement for student learning experience

Ensures developed curriculum meets or exceeds expected student outcome metrics and improves the student experience

Promotes the business through professional conferences, product demos, and other outreach activities

Models leadership and professionalism

Fulfills other duties as assigned

Knowledge, Skill and Abilities

Experience applying design strategies informed by learning and behavioral sciences, instructional design, and interaction/web/eLearning design principles

Experience in developing and implementing learning experiences / eLearning from ideation through implementation and analysis

Basic to intermediate project management skills and “hands on” tactical management of learning experience product development, agile experience preferred

Excellent written, oral, presentation, and interpersonal skills

Experience with qualitative and quantitative primary research methods

Ability to analyze and interpret data to drive future design improvements, direction, and to quantify and validate design effectiveness

Proficiency in design tools, such as Invision and Photoshop, to rapidly create both low- and high-fidelity mockups and wireframes

Ability to work collaboratively and creatively in a fast-paced, agile environment

Conceptual knowledge of web/software development

Strong attention to detail and a feeling of pride and ownership over the quality of our learning experience

Qualifications

Minimum Qualifications:

Bachelor’s degree

Preferred Qualifications:

Prior experience in product design content following a user-center design process

Strong portfolio of learning product/app design

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.