NOC Engineer
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Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Technical 404Pay Range: $81,300.00 - $121,900.00Job Description
The NOC Engineer performs tasks that ensure maximum service availability and system performance. They are responsible for monitoring systems with diversified industry tools to detect anomalies. When anomalies are detected, engineers collaborate with various product teams to resolve them. The NOC Engineer is able to diagnose issues and alert the proper team without causing extended downtime of the IT systems. They track and document all defects, system health, anomalies, and events that occur throughout our ecosystem.Monitorstheperformanceandavailabilityofoursystemsusingdiversifiedtools.
Respondsto,identifies,anddeterminesalertsandconfirmsissuesastheyhappenwithinthe SLA. Diagnoses and troubleshoots availability issues.
Tracksanddocumentsissuesandcompilesincidentreports.
Coordinatesissue escalationasappropriate,ensuringproperhand-offandtimelyresolution.
Collectsandreviewsperformancereportsforvarioussystemsandreportstrendsinhardwareandapplicationperformancetohelp senior technical personnel predictfuture issues or outages.
Workswithinternaltechnicalandserviceteamstocreateorupdateknowledgebasearticles.
Performsotherjob-relateddutiesasassigned. KSAs
Stronganalyticalandproblem-solvingskillsbalancedwitheffectivecommunicationandexcellentcustomerserviceskills. Exceptional verbal and written communication skills.
Abilitytoworkindependently,analyzeissues,andmakedecisionswithminimalmanagementintervention.
Proactivelyinvolveskeytechnologyinfrastructureteamswhennecessary.
Abilitytoanticipatepotentialobstaclesanddevelopcontingencyplanstoovercomethem. Awareness of new and existing technologies, architecture, and best practices.
Abilitytomanagemultipleissuessimultaneouslyinahigh-pressureenvironmentwherechangeiscommonplace. Ability to handle multiple interruptions and multi-task effectively.
Abilitytodiligentlyfollowstandardsandbestpracticesformanydifferenttechnologyareas. Strong understanding of AWS systems and the essential services that AWS provides.
Advancedknowledgeofnetworkandinfrastructuretopology. Ability to work flexible hours.AbilitytocodeusingJavaScript.
StrongunderstandingofADandPowerShell.
MinimumQualifications
- Bachelor'sDegreeinComputerInformationSystems,ComputerScience,orrelatedfield.
- 2yearsofexperienceasanAppSupportTechnicianinProblemManagementorsimilarexperience. Basic Python coding experience
- ProficientinSalesforce,SingleSign-OnManagementSystem,ActiveDirectory,Office365,GoogleAppsAdmin,PAMS,Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL.
- AdminexperienceinServiceNow
- Experienceinusingmonitoringsoftware(Zabbix,NewRelic,Datadog); IIQ experience
- Bannerexperience.Equivalentrelevantexperienceperformingtheessentialfunctionsofthisjobmaysubstituteforeducationdegreerequirements.Generally, equivalentrelevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.
PreferredQualifications
Linux+Certification
AWSCertifiedPractitionerCertification
ComptiaA+,ComptiaNet+Certification
ITILFoundations
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.