Director, Regulatory Investigation Response (Fixed Term)
Director, Regulatory Investigation Response(Fixed Term) - Sydney, Australia
The Director, Regulatory Investigation Response will lead internal coordination (from WUFSA and relevant global teams) in support of the AUSTRAC investigation and support the WUFSA Head of Compliance and AML/CTF Compliance Officer in managing the relationship with AUSTRAC and external counsel.
This role requires strong leadership to achieve organizational outcomes, emotional intelligence, strategic insight, and the ability to build and maintainrelationships across WUFSA and WU global.
The role is a leadership position and will be supported by other individuals as required.
An opportunity to join WesternUnion’s Compliance Team on a full-time basis for a 24-month period.
Role Responsibilities:
Investigation Response Leadership & Coordination: Lead efforts in organizing and compiling complete and accuratedocumentation and information in response to the AUSTRAC investigation, collaborating with cross-functional teams (WUFSA and WU global) to ensure thorough preparation and execution.
Relationship Management: Act as the primary contact for WUFSA’s external counsel; support the WUFSA Head of Compliance and AML/CTF Compliance Officer in maintainingstrong relationships and facilitating effective communication.
Risk Management: Identifyand escalate risks to relevant internal stakeholders as early as feasiblein the investigation process, leveragingdetailed knowledge of internal processes and ecosystems. Work with relevant stakeholders to identifyways to help minimize risks in a timely manner. Identify and manage sensitive and legally privileged items with guidance and support from internal and external counsel.
Effective Communication: Deliver clear and concise explanations of investigation information and document findings to relevant stakeholders and provide periodic updates on investigation progress (including preparing and presenting reports to Board Directors, senior managementand relevant governance forums), as may be required). Ability to lead sensitive and outcome-based communication.
Western Union Competencies:
Customer Focus
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Management & Planning
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Business Expertise
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Leadership
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Core Factors:
Functional Knowledge
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Area of Impact
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Nature of Impact
The way the job impactsthe business bymeasuring the associated responsibility.
Problem Solving
Level of knowledge/analytical skills requiredto resolve and or approach situations that come as part of the role.
Role Requirements
At least 10+ years of senior leadership experience leading teams, functions, and strategic initiatives, with a proven ability to navigate complex organizational structures and drive successful business outcomes.
Strong regulatory and stakeholder management capability, including the ability to interpret regulatory requirements and legal considerations, translate them into actionable guidance for internal stakeholders, and leverage knowledge of Western Union's organizational structures and systems.
Bachelor'sdegree requiredin Law, Finance, Business, Risk Management, Accounting, Public Policy, or a relateddiscipline. Advanced degree preferred.
Industry certifications are stronglypreferred:Professional certifications such as CAMS, ICA, PMP, PRINCE2, CFE, CRCM, or equivalent certifications are highly desirable.
Additional Skills:
Advanced expertisein AML/CTF regulatory frameworks, Australian regulatory requirements, remediation program execution, PMO leadership, governance frameworks, risk and issue management, regulatory engagement, executive reporting, change management, project portfolio management, data analysis, and program controls
Strong knowledge of AUSTRAC expectations and regulatory remediation practices is highly desirable.
Advanced communication, executive presence, stakeholder management, negotiation, influencing skills, regulatory relationship management, strategic thinking, problem solving, decision-making, conflict resolution, leadership, organizational agility, and ability to drive results under significant regulatory scrutiny and demanding deadlines.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).Please see the location-specific benefits below and note that your Recruiter may share additionalrole-specific benefits during your interview process or in an offer of employment.
Your Australia specific benefits include:
Life / Accident Coverage
Superannuation Plan
Paid Time Offs
Employee Wellness
Global Recognition and Rewards Programs
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflectingthe communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
09-19-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.