{"id":1774408,"url":"https://alion.io/job/western-union-manager-customer-analytics","title":"Manager, Customer Analytics","company":{"id":58895,"name":"Western Union","domain":"westernunion.com","url":"https://alion.io/company/western-union","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0,"repost_share":0.105,"time_to_fill_p50_days":13,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"A/B Testing","optional":true},{"name":"Machine Learning","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T01:36:53Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"As a Manager, Customer Analytics at Western Union, you will serve as a strategic analytics partner to the Digital Go-to-Market (GTM) organization, helping drive customer growth, retention, revenue optimization, and overall business performance through data-driven insights.\nIn this role, you will leverage customer, transaction, corridor, and regional performance data to identify growth opportunities, evaluate business initiatives, and support strategic decision-making. You will lead customer cohort analysis, forecasting, financial modeling, executive reporting, and performance diagnostics while partnering closely with Finance, FP&A, Marketing, Product, Pricing, Analytics, and GTM leaders. Your ability to transform complex data into actionable business recommendations will directly influence customer strategy, investment decisions, and business outcomes across key digital markets.\nIn this role, you will:\nAnalyze customer acquisition, activation, engagement, retention, transaction behavior, and revenue trends to identify growth opportunities and business risks.\nConduct deep customer, corridor, and regional performance analyses to uncover key drivers of business performance.\nDevelop and maintain customer cohort models, retention frameworks, and customer lifetime value (CLV) analyses.\nBuild forecasting models and support budgeting, planning, and long-range forecasting activities in partnership with FP&A.\nCreate financial models that evaluate growth initiatives, business investments, and strategic opportunities.\nPerform scenario planning and sensitivity analyses to support strategic decision-making.\nDesign, develop, and maintain executive dashboards and KPI reporting frameworks using business intelligence and visualization tools.\nCreate scalable and automated reporting solutions that improve visibility into business performance and reduce manual reporting efforts.\nEnsure reporting consistency, data accuracy, and alignment with agreed-upon business definitions and metrics.\nPartner with Product, Marketing, Finance, Pricing, and GTM teams to evaluate initiatives and measure business impact.\nConduct root-cause analyses to explain business performance changes and recommend corrective actions.\nTranslate complex analytical findings into clear business insights, recommendations, and executive presentations.\nSupport executive requests, business reviews, and strategic projects requiring advanced analytical expertise.\nServe as a trusted analytics advisor and influence key decisions through objective, data-backed recommendations.\nDrive adoption of data-driven decision-making practices across the organization.\nBasic Qualifications\n5+ years of experience in Customer Analytics, Business Intelligence, Strategy, Finance, FP&A, Consulting, Growth Analytics, or related analytical disciplines.\nBachelor’s degree in Analytics, Statistics, Mathematics, Economics, Finance, Engineering, Data Science, Business, or a related field.\nExperience performing customer analytics, business performance analysis, forecasting, and financial modeling.\nExperience building and maintaining executive dashboards and KPI reporting solutions using Tableau, Power BI, or similar tools.\nAdvanced SQL skills and experience working with large-scale customer and transaction datasets.\nExperience developing cohort models, retention analyses, customer lifetime value (CLV) models, and performance measurement frameworks.\nStrong experience communicating analytical insights and recommendations to senior business stakeholders.\nDemonstrated ability to translate complex business questions into analytical frameworks and actionable recommendations.\nPreferred Qualifications\nMaster’s degree in Analytics, Data Science, Economics, Finance, Statistics, Business Administration, or a related discipline.\nExperience supporting FP&A, annual planning, budgeting, forecasting, and strategic planning processes.\nExperience within FinTech, Payments, Digital Platforms, Financial Services, E-commerce, Technology, or Consulting environments.\nHands-on experience with Python or R for advanced analytics and statistical modeling.\nExperience with experimentation frameworks, A/B testing, and predictive analytics.\nKnowledge of machine learning applications and data engineering concepts.\nStrong understanding of customer lifecycle metrics, customer economics, retention strategies, and growth analytics.\nExperience working with digital payments, remittances, marketplaces, subscription businesses, or consumer technology companies.\nExceptional data storytelling, executive communication, and stakeholder management skills.\nAbility to communicate technical findings effectively to non-technical audiences and executive leadership.\nWork Shift\nHYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.\nBenefits\nYou will also have access to short-term incentives, multiple health insurance options, accident and life \ninsurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.\nYour United States specific benefits include:\nPaid Time off \nMedical, Dental and Life Insurance \nParental Leave \nGlobal Adoption Assistance \n4% Western Union Contribution to 401K \nFor residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.\nSalary\nThe annual base salary range is $130,000 to $155,000 USD per year. Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.\nOther Details\nWe are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.\nEstimated Job Posting End Date:\n11-30-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.","description_format":"text","description_chars":7180,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Health insurance","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Pennsylvania","iso":null,"kind":"city"},{"name":"Connecticut","iso":null,"kind":"city"},{"name":"Delaware","iso":null,"kind":"city"},{"name":"Minnesota","iso":null,"kind":"city"},{"name":"Colorado","iso":null,"kind":"city"},{"name":"California","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-10-03T16:07:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 95 · green card filings: 29","filings_12m":95,"filings_prev_12m":64,"green_card_filings_12m":29,"median_offered_wage_usd":145161,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.758,"p_room":0.55,"age_days":15,"expected_fill_days":13,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":155000,"is_top_pay":true},"html_url":"https://alion.io/job/western-union-manager-customer-analytics","json_url":"https://alion.io/job/western-union-manager-customer-analytics.json","meta":{"generated_at":"2026-10-18T04:38:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58895},"rest":"https://alion.io/mcp/rest/get_company?id=58895"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestern-union-manager-customer-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestern-union-manager-customer-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestern-union-manager-customer-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/western-union-manager-customer-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestern-union-manager-customer-analytics"}]}