Manager, Human Resources

The Regional HR Partner serves as a trusted, on-the-ground HR advisor to people leaders and employees across assigned Americas countries, providing country-specific expertise and hands-on support across employee relations, performance management, workforce actions, compliance, payroll, and benefits. The role partners closely with Functional HRBPs, People Relations, Legal, and Centers of Excellence to ensure consistent, compliant, and effective HR support across the region.

This role combines day-to-day HR advisory with regional execution and stakeholder coordination, supporting Director-and-below populations while providing local expertise across complex people's matters, workforce initiatives, and HR operations.

Role Responsibilities

• Advise and coach managers on employee relations, performance management, corrective actions, PIPs, documentation, and other country-specific people matters.

• Support complex leave, workplace accommodations, remote work exceptions, and policy-related matters in partnership with relevant COEs and specialized teams.

• Lead the local execution of workforce actions and support regional HR projects, integrations, transformation initiatives, and change management activities.

• Serve as a regional point of contact for local labor, regulatory, compliance, union, works council, and employee representation matters, partnering with Legal and People Relations as needed.

• Coordinate payroll and benefits escalations, employee communications, local benefits activities, vendor-related issues, and new-hire benefits onboarding.

• Partner with Functional HRBPs on performance and talent calibration follow-up, engagement action planning, and workforce action execution.

• Provide HR support to assigned company-owned retail locations, including performance management, employee relations, and manager guidance.

• Manage employee and manager cases through ServiceNow, ensuring timely resolution, appropriate escalation, accurate documentation, and alignment with established SLAs.

• Build strong cross-functional partnerships and ensure effective escalation to Functional HRBPs, People Relations, Legal, Payroll, Benefits, and other COEs when required.

Role Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field, or equivalent practical experience, HR certification is a plus. And 5+ years of progressive HR generalist or HR Business Partner experience, including manager coaching, employee relations case management, and workforce action execution in a multi-country environment.

• Experience navigating local labor laws, works of councils, unions, or statutory employee representation across Americas markets.

• Experience partnering with Benefits, Payroll, and vendors, with familiarity interpreting benefits of KPIs and related reporting.

• Hands-on experience with HRIS and case-management platforms such as Workday and ServiceNow, combined with strong judgment, documentation discipline, and discretion when handling confidential information.

• Bilingual English and Spanish required; Portuguese strongly preferred, along with cultural sensitivity, adaptability, and strong relationship-building skills across diverse Americas markets.

Workplace Option

Western Union values inperson collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Panama specific benefits include:

• Medical Insurance

• Life Insurance

• Gym discount

• Christmas Bonus

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.