{"id":2861598,"url":"https://alion.io/job/western-veterinary-partners-lead-veterinary-client-service-representative","title":"Lead Veterinary Client Service Representative","company":{"id":4416062,"name":"Western Veterinary Partners","domain":"westernvetpartners.com","url":"https://alion.io/company/westernvetpartners","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T13:38:01Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T21:10:07Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Animal Care Center of Carters Creek is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team! As the first point of contact for our clients, our CSRs play a critical role in creating a welcoming, supportive environment while building lasting trust in our veterinary care.\nIn this leadership role, you will not only provide outstanding customer service - including scheduling appointments, managing client communications, processing payments, and educating clients on our services - but also help lead the daily operations of our front desk team. You will assist with training and mentoring fellow CSRs, monitoring hospital flow, resolving client concerns, and ensuring every client interaction reflects our commitment to kindness, professionalism, and exceptional care.\nIf you are a natural leader who thrives in a fast-paced, team-oriented environment and enjoys helping both people and pets, we would love to hear from you!\nSchedule and compensation:\nCompensation: $22-27 per hour, for each hour worked\nThis is a flexible position, with availability needed Monday - Saturday with the Saturday shifts rotating every other weekend.\nFull-time Benefits Package*:\nHealth package: Medical, dental, and vision insurance\nLife insurance and disability\nEmployee Assistance Program (EAP)\n401k with company match\nPaid time off in accordance with site policy and applicable law\nPersonal pet discount\n*Part-time team members may be eligible for limited benefits in accordance with company policy and state law\nMinimum Qualifications & Skill Set\n3+ years of experience in a customer service, reception, or client-facing role\n\nPrevious veterinary receptionist experience required\n\nProficiency in the following skills:\nManaging a multi-line phone system while assisting in-person clients\n\nExperience with veterinary practice management software; EzyVet preferred\n\nExceptional verbal and written communication skills\n\nProviding compassionate, professional client service\n\nStrong multitasking, organizational, and time management skills\n\nScheduling appointments and coordinating calendars\n\nAccurately processing payments and maintaining financial records\n\nHandling challenging client interactions with professionalism and empathy\n\nWorking collaboratively with a team while maintaining a positive, proactive attitude\n\nRemaining calm, organized, and solution-oriented in a fast-paced environment\n\nWhy choose Animal Care Center of Carters Creek?\nWe are a six-doctor, rapidly growing veterinary hospital dedicated to providing compassionate, high-quality care to pets and the families who love them. Our team focuses on building strong relationships with our clients while delivering personalized veterinary medicine in a collaborative, supportive environment where every team member plays an important role in patient care.\nOur hospital offers a full range of services including preventative care, diagnostics, surgery, dentistry, and advanced medical treatments, allowing our team to practice high-quality medicine while continuing to grow their skills and experience. To support this level of care, our facility is equipped with modern veterinary technology including digital X-ray, ultrasound, therapeutic laser therapy, and in-house laboratory equipment (Abaxis / Zoetis) to help provide efficient diagnostics and treatment for our patients. As part of our continued growth and expansion, we are also adding digital dental radiography, allowing our medical team to further enhance the level of dental care we provide.\nAs our practice continues to grow, we are excited to welcome team members who are passionate about animal care, motivated to learn, and enjoy working in a fast-paced, team-oriented veterinary environment. Our hospital culture emphasizes teamwork, support, and a shared commitment to providing exceptional care to every patient who walks through our doors.\nThis is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.\nPay Range\n$22—$27 USD\nWestern Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact . Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.\nCandidate Privacy Notice","description_format":"text","description_chars":5692,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Farming & Agriculture"],"lifecycle":[{"event":"open","at":"2026-10-19T16:27:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":10,"expected_fill_days":33,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/western-veterinary-partners-lead-veterinary-client-service-representative","json_url":"https://alion.io/job/western-veterinary-partners-lead-veterinary-client-service-representative.json","meta":{"generated_at":"2026-10-30T22:35:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416062},"rest":"https://alion.io/mcp/rest/get_company?id=4416062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestern-veterinary-partners-lead-veterinary-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestern-veterinary-partners-lead-veterinary-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestern-veterinary-partners-lead-veterinary-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/western-veterinary-partners-lead-veterinary-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestern-veterinary-partners-lead-veterinary-client-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2861598}},{"tool":"search_jobs","arguments":{"company":"westernvetpartners.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2861598},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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