{"id":2194626,"url":"https://alion.io/job/westgate-resorts-front-desk-agent-10","title":"Front Desk Agent","company":{"id":3497,"name":"Westgate Resorts","domain":"westgateresorts.com","url":"https://alion.io/company/westgate-resorts","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:53:37Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-01T08:11:00Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The Embarcadero (Newport, OR)\nVI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities in Newport, Oregon, helping bring to life salty sea breezes and silky waves lapping at the shore for Owners and Guests. At The Embarcadero, each condominium offers a stunning panoramic view of Yaquina Bay and bridge, and easy access to beach and waterfront activities. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.\n As a Front Desk Agent, you will be at the heart of the guest experience, welcoming guests with a smile and helping make every stay memorable. From a smooth check-in to helpful local recommendations, you’ll be the go-to person guests can count on for friendly, attentive service. If you enjoy connecting with people, solving problems, and creating positive experiences, this is the role for you!\nAs a Front Desk Agent, you will:\nWelcome guests and provide a smooth, efficient check-in and check-out experience.\nAssist with reservations, room assignments, keys, and special guest requests.\nAnswer guest questions and provide helpful information about the resort, dining, shopping, and local attractions.\nMake, modify, and confirm reservations while maintaining accurate guest records.\nProcess payments, post charges, and accurately handle guest account transactions.\nCoordinate with Bell Services and other resort teams to support guest needs.\nAssist with restaurant reservations, transportation, and local activities.\nReceive and accurately distribute guest messages, mail, and other communications.\nSafeguard guest valuables using designated hotel security procedures.\nComplete nightly bucket checks and help ensure guest records are accurate.\nRespond to guest concerns with professionalism, empathy, and a solution-focused approach.\n High school diploma, GED, or equivalent experience.\nDetail-oriented with strong organizational skills.\nProficient in Microsoft Office and general computer operations.\nExcellent verbal communication skills, both in person and over the phone.\nAbility to work independently with minimal supervision.\nDemonstrated sound judgment when interacting with owners, guests, and team members.\nBasic math, inventory, and cash-handling skills.\nAbility to work a flexible schedule, including weekends and holidays.\n Why Westgate?\nComprehensive Health Benefits - Medical, Dental, and Vision Coverage\nPaid Time Off - Vacation, Sick, and Personal Time to Recharge\nPaid Holidays\n401(k) with Generous Company Match to Support Your Future\nDaily Pay - Access Your Earnings When You Need Them\nFamily-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance\nWellness Programs to Support Your Well-Being\nFlexible Spending Accounts (FSA)\nTuition Assistance to Help You Grow Your Career\nMilitary Leave\nEmployee Assistance Program (EAP) - Support When You Need It Most\nLife, Disability, Accident, Critical Illness, and Hospital Insurance\nPet Insurance for Your Furry Family Members\nLoyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More\nLow-Cost Gym Membership\nDavid A. Siegel Legacy Scholarship - One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.\nCareer Growth and Advancement Opportunities\nCommunity Involvement - Give Back and Make an Impact\nWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email  with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. 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