{"id":3891181,"url":"https://alion.io/job/westgate-resorts-guest-relations-agent-5","title":"Guest Relations Agent","company":{"id":3497,"name":"Westgate Resorts","domain":"westgateresorts.com","url":"https://alion.io/company/westgate-resorts","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kissimmee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":16,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T20:47:08Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T10:34:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Pay Rate: $16/hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.\nWestgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.\n Ready to be the welcoming heartbeat of our resort? Join us and help create unforgettable guest experiences!\nJoin our hospitality team as the go-to support for guest experience at our resort. In this customer-focused role, you’ll respond to guest inquiries, coordinate services such as luggage and transportation, and collaborate with front desk and resort departments to ensure a seamless arrival and departure experience.\nAs a Guest Relations Agent, you will:\nRespond promptly to guest inquiries, requests, and concerns.\nCoordinate and assign bell services for luggage, room changes, and deliveries.\nCommunicate effectively with team members and departments to ensure smooth operations.\nOversee luggage handling, storage, and security procedures.\nManage transportation requests and support VIP and special guest services.\nAct as a liaison between guests and resort departments to enhance the guest experience.\nMonitor workflow during peak check-in and check-out periods.\nMaintain knowledge of resort amenities, policies, and local attractions to assist guests.\nServe as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience.\nPerform other duties as assigned.\n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhat You Will Bring:\n PM Schedule Requirement - The primary shift we are hiring for is 2:30 PM-11:00 PM, including mandatory weekends and holidays.\nStand for long periods of time.\nOn many occasions, must be able to withstand prolonged exposure to sunlight.\nStrong communication skills (verbal & written) for guest interactions and team coordination.\nMultitasking & organizational abilities to assign bell staff efficiently while handling guest requests.\nProblem-solving skills to address guest concerns or logistical challenges.\nFlexible schedule, including weekends, holidays, and evenings.\nBasic Microsoft Office and computer knowledge.\nValid Florida Driver License: able to drive a golf cart vehicle and up to a 15-passenger van following safety guidelines.\nWestgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.\nRequired to pass a background check, drug test, and prove eligibility to work in the United States.\n Why Westgate?\nComprehensive Health Benefits - Medical, Dental, and Vision Coverage\nPaid Time Off - Vacation, Sick, and Personal Time to Recharge\nPaid Holidays\n401(k) with Generous Company Match to Support Your Future\nDaily Pay - Access Your Earnings When You Need Them\nFamily-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance\nWellness Programs to Support Your Well-Being\nFlexible Spending Accounts (FSA)\nTuition Assistance to Help You Grow Your Career\nMilitary Leave\nEmployee Assistance Program (EAP) - Support When You Need It Most\nLife, Disability, Accident, Critical Illness, and Hospital Insurance\nPet Insurance for Your Furry Family Members\nLoyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More\nLow-Cost Gym Membership\nDavid A. Siegel Legacy Scholarship - One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.\nCareer Growth and Advancement Opportunities\nCommunity Involvement - Give Back and Make an Impact\nWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email  with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.","description_format":"text","description_chars":5200,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Gym membership","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T21:19:06Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.6,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:4","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/westgate-resorts-guest-relations-agent-5","json_url":"https://alion.io/job/westgate-resorts-guest-relations-agent-5.json","meta":{"generated_at":"2026-11-11T14:05:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3497},"rest":"https://alion.io/mcp/rest/get_company?id=3497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestgate-resorts-guest-relations-agent-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestgate-resorts-guest-relations-agent-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestgate-resorts-guest-relations-agent-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westgate-resorts-guest-relations-agent-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestgate-resorts-guest-relations-agent-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3891181}},{"tool":"search_jobs","arguments":{"company":"westgateresorts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3891181},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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