{"id":3825801,"url":"https://alion.io/job/westgate-resorts-software-support-specialist","title":"Software Support Specialist","company":{"id":3497,"name":"Westgate Resorts","domain":"westgateresorts.com","url":"https://alion.io/company/westgate-resorts","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ocoee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":40000,"currency":"USD","period":"year","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-05T17:04:39Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T03:16:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.\n The Software Support Specialist provides software testing, application support, training, troubleshooting, and documentation for multiple business systems. This role partners closely with software development teams and internal customers to ensure applications meet business requirements, function as expected, and deliver a positive user experience.\nThe ideal candidate is highly organized and detail-oriented, with experience in software testing, test case development, user acceptance testing (UAT), application troubleshooting, technical documentation, and end-user support. Experience with Contract Lifecycle Management (CLM) systems and the timeshare or hospitality industry is a plus.\nWhat You Will Do:\nTest and validate developed software solutions to ensure functionality aligns with business requirements, specifications, and expected outcomes.\nDevelop, document, and execute software test cases and testing scenarios.\nIdentify, document, and communicate software defects, discrepancies, and testing results.\nPartner closely with software development and technical teams to communicate findings and support issue resolution.\nCompare expected versus actual testing results and provide clear documentation of identified variances.\nSupport User Acceptance Testing (UAT) and application implementation activities.\nProvide application support to internal users by responding to questions, concerns, service requests, and system-related issues.\nGather and document user information and troubleshoot software and application issues by evaluating reported symptoms and identifying potential solutions.\nCollaborate with internal technical teams to support issue discovery, troubleshooting, escalation, and resolution.\nWork collaboratively with internal customers to implement and support business applications.\nDevelop and maintain training materials, user documentation, procedures, and application support resources.\nProvide software and application training to internal users as needed.\nResearch issues and solutions using available technical and business resources.\nEscalate or redirect technical issues to the appropriate team or resource when necessary.\nCommunicate timely and accurate information to customers, business partners, and technical teams.\nParticipate in ongoing training and professional development to enhance software, application, and technical support knowledge.\nAssist with additional application support, software testing, documentation, and ad hoc projects as assigned.\n To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.\nWhat You Will Bring:\nExperience with software testing, quality assurance, application support, or technical support.\nKnowledge of test case development, testing procedures, defect documentation, and UAT.\nStrong troubleshooting, analytical, and problem-solving skills.\nAbility to document technical issues, testing results, processes, and procedures clearly and accurately.\nStrong proficiency in Microsoft Word and Microsoft Office applications.\nExperience with Contract Lifecycle Management (CLM) software is preferred.\nStrong organizational skills and attention to detail.\nExcellent written and verbal communication skills.\nAbility to communicate technical information effectively to both technical and non-technical users.\nStrong internal customer service and collaboration skills.\nAbility to manage multiple assignments, priorities, and projects.\nTimeshare, hospitality, or related industry experience preferred, including familiarity with customer or contract-related documentation.\nBachelor’s degree in Business, Information Technology, Computer Science, Management Information Systems, or a related field preferred; or\nAt least 5 years of related business, software testing, application support, technical support, or equivalent professional experience in lieu of a bachelor’s degree.\n Why Westgate?\nComprehensive Health Benefits - Medical, Dental, and Vision Coverage\nPaid Time Off - Vacation, Sick, and Personal Time to Recharge\nPaid Holidays\n401(k) with Generous Company Match to Support Your Future\nDaily Pay - Access Your Earnings When You Need Them\nFamily-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance\nWellness Programs to Support Your Well-Being\nFlexible Spending Accounts (FSA)\nTuition Assistance to Help You Grow Your Career\nMilitary Leave\nEmployee Assistance Program (EAP) - Support When You Need It Most\nLife, Disability, Accident, Critical Illness, and Hospital Insurance\nPet Insurance for Your Furry Family Members\nLoyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More\nLow-Cost Gym Membership\nDavid A. Siegel Legacy Scholarship - One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.\nCareer Growth and Advancement Opportunities\nCommunity Involvement - Give Back and Make an Impact\nWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email  with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.","description_format":"text","description_chars":6663,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership","Parental leave","Professional development","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-05T18:24:47Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/westgate-resorts-software-support-specialist","json_url":"https://alion.io/job/westgate-resorts-software-support-specialist.json","meta":{"generated_at":"2026-11-09T05:50:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1327,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3497},"rest":"https://alion.io/mcp/rest/get_company?id=3497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestgate-resorts-software-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestgate-resorts-software-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestgate-resorts-software-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westgate-resorts-software-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestgate-resorts-software-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3825801}},{"tool":"search_jobs","arguments":{"company":"westgateresorts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3825801},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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