{"id":4054745,"url":"https://alion.io/job/westjet-program-manager-operations","title":"Program Manager - Operations","company":{"id":1761923,"name":"WestJet","domain":"westjet.com","url":"https://alion.io/company/westjet-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-10T07:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T04:07:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview of the role:\nWestJet is seeking a Program Manager, Operations. This is an exciting opportunity to join one of WestJet’s most impactful teams, playing a key role in advancing our ElevateOps strategy and driving enterprise-wide performance improvements. The team has been instrumental in delivering initiatives that enhance operational reliability, improve the guest experience, and contribute to the strong performance outcomes that have earned WestJet industry recognition for on-time performance and completion factor results.\nReporting to the Senior Manager, Operations Performance, you will lead complex, cross-functional initiatives that transform strategic priorities into actionable plans and measurable business outcomes. Partnering closely with senior operational leaders, you will identify opportunities for improvement, solve complex business challenges, and guide initiatives from concept through execution. You will establish program governance, drive delivery excellence, and develop meaningful performance measures while fostering stakeholder alignment, engagement, and accountability. This role combines strategic thinking, operational problem-solving, and program leadership, requiring someone who can effectively navigate between strategy and execution, while influencing outcomes across diverse teams and organizational levels.\nAs a member of this high-performing team, you will play a key role in shaping the future of operational performance at WestJet, delivering initiatives that drive measurable improvements and lasting business outcomes.\n\nKey deliverables include:\nLead a portfolio of operational performance and transformation initiatives, including opportunity identification, prioritization, roadmapping and delivery.\nPartner with senior leaders to diagnose business challenges, evaluate opportunities and develop recommendations, business cases and implementation plans.\nLead complex cross-functional programs and projects, managing scope, milestones, risks, dependencies and outcomes.\nFacilitate executive steering committees, working groups and stakeholder sessions, creating alignment and driving decisions.\nBuild executive-level recommendations and presentations that translate complex analysis into clear decisions, actions and next steps.\nMobilize teams and drive delivery across organizational boundaries without direct authority.\nTrack outcomes and adapt plans to ensure initiatives deliver sustainable results.\n\nExperience and qualifications:\n8–12 years of experience in program/project management, business transformation, management consulting, strategy & execution, operational transformation or advisory roles.\nProven experience leading complex, cross-functional initiatives from strategy through implementation.\nStrong analytical and structured problem-solving skills, with the ability to turn ambiguity into a clear path forward.\nExperience partnering with senior leaders and influencing across organizational boundaries.\nStrong program management, facilitation, communication and stakeholder engagement skills.\nExperience developing business cases, recommendations and executive presentations to support investment and decision-making.\nComfortable managing multiple priorities in a fast-paced, complex operational environment.\nPost-secondary degree or diploma in Business, Operations or a related field.\n\nAssets:\nExperience in aviation maintenance, transportation, logistics, or another highly regulated operational environment, partnering with maintenance teams and technical subject matter experts.\nProgram or project management certification or formal training.\nExperience with Lean, Agile or continuous improvement methodologies.\nProven experience leading or supporting the implementation of new technologies, systems, digital solutions, or process improvements, including change management activities that enable successful adoption and sustained business 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