{"id":3982040,"url":"https://alion.io/job/westjet-senior-analyst-operations-analytics","title":"Senior Analyst - Operations Analytics","company":{"id":1761923,"name":"WestJet","domain":"westjet.com","url":"https://alion.io/company/westjet-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T07:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T20:05:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview of role:\nThe Senior Analyst, Operational Performance Analytics is responsible for developing high-quality analysis, reporting, and insights that support the airline’s operational performance objectives. \n\nWorking under the leadership of the Senior Manager, this role plays a critical hands-on function in transforming operational data into actionable intelligence that improves reliability, efficiency, and guest experience across the network. Partnering with stakeholders across operations, network planning, and guest experience, the Senior Analyst supports performance monitoring, investigates operational issues, and contributes to initiatives aimed at improving on-time performance, aircraft utilization, turnaround execution, and overall operational resilience.\n\nKey deliverables include:\nReporting & data management:\nDevelop and maintain operational reports, dashboards, and data extracts that provide accurate and timely visibility into performance metrics. \nEnsure data integrity and consistency across reporting outputs and proactively identify opportunities to enhance reporting efficiency and usability.\nPerformance analysis & insights:\nConduct detailed analysis of operational performance, including delays, disruptions, turnaround execution, and asset utilization. \nIdentify trends, anomalies, and key performance drivers, and translate findings into clear, actionable insights for operational stakeholders. \nDrive investigations into operational performance issues by conducting structured root cause analysis. \nWork with cross-functional teams to understand drivers of delays and inefficiencies and contribute to the development of data-driven recommendations to improve operational execution.\nStrategic initiatives:\nSupport ongoing operational and strategic initiatives by contributing analysis, modeling, and scenario evaluation. \nAssist in assessing the impact of operational changes, schedule adjustments, and performance improvement efforts.\nStakeholder partnership:\nCollaborate with front-line and mid to senior-level operational leaders to business needs and provide analytical support. \nPresent findings in a clear and concise manner, tailoring outputs to the audience and ensuring insights are practical and actionable.\nContinuous improvement:\nContinuously seek opportunities to improve analytical methodologies, reporting tools, and data processes. \nStay current with best practices in data analysis and visualization, and contribute to building a strong, insight-driven culture within the operations analytics team.\n\nExperience and qualifications:\n6+ years of experience in program or project management, preferably in analytics, guest experience, operations, or a service-oriented industry.\nAdvanced Excel and Power BI experience required\nProficiency in SQL and Python considered an asset; Lean Six Sigma exposure preferred\nProven track record of working in cross-functional initiatives that span multiple departments and collaborating effectively across teams.\nExperienced in fast-paced, matrixed environments with competing priorities and diverse stakeholders.\nStrong change management and transformation skills, with experience guiding teams through adoption and process improvement.\nFamiliarity with guest experience strategies, service design, or airline operations is a strong asset.\nKnowledge and proficiency in journey mapping and guest experience mapping tools \nStrategic and operational thinker, able to balance long-term planning with short-term execution.\nFamiliarity with aviation regulatory environments is an asset.\nExceptional analytical, organizational, and decision-making abilities.\nHigh integrity and commitment to delivering quality, pragmatic results","description_format":"text","description_chars":3709,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport"],"lifecycle":[{"event":"open","at":"2026-11-09T20:05:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T22:41:26Z"},"pay":null,"html_url":"https://alion.io/job/westjet-senior-analyst-operations-analytics","json_url":"https://alion.io/job/westjet-senior-analyst-operations-analytics.json","meta":{"generated_at":"2026-11-09T22:41:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761923},"rest":"https://alion.io/mcp/rest/get_company?id=1761923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestjet-senior-analyst-operations-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestjet-senior-analyst-operations-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestjet-senior-analyst-operations-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westjet-senior-analyst-operations-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestjet-senior-analyst-operations-analytics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3982040}},{"tool":"search_jobs","arguments":{"company":"westjet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3982040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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