# Representative - Customer Service

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. Responsibility: 1. Serve as prime contact for order related activities for Westlake Epoxy- Asia business including domestic orders and import/export orders under Westlake Epoxy legal entity all around global. (EU/US/KR/CN) 2. Coordinate with logistics/plant/freight carrier to support on-time order shipment. 3. Coordinate with global freight carrier to manage the oversea shipment from other regions to Asia countries. 4. Work with finance to ensure the accurate customer invoicing process implement. 5. Communicate proactively with customers on requirements, order status, open complaints, etc.to ensure customer satisfaction. 6. Manage strategic key accounts orders according to business needs. 7. Build and maintain business relationships with customers through multiple communication channels. 8. Work across functionality to achieve optimal customer satisfaction, day-to-day troubleshooting & resolve customer & process problems. 9. Facilitate actions between m

- **Id**: 3874412
- **Url**: <https://alion.io/job/westlake-representative-customer-service>
- **Role**: Legal
- **Role family**: Legal
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Shanghai, China
- **Countries**: CN
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T15:45:08Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-08T13:15:20Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 3034
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Plastics & Polymers, Chemical Manufacturing, Building Materials

## Company

- **Id**: 1955700
- **Name**: Westlake
- **Domain**: westlake.com
- **Url**: <https://alion.io/company/westlake-com>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 82
- **Open postings**: 55
- **Ghost share**: 0
- **Stale share**: 0.709
- **Repost share**: 0
- **Time to fill p50 days**: 33
- **Computed at**: 2026-11-08T05:47:12Z

## Technologies

- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: Chinese; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-06T15:45:08Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 33
- **Reasons**: conf:3, stale_co, win:early, comp:brand
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.