{"id":3581824,"url":"https://alion.io/job/westpac-ai-support-engineer","title":"AI Support Engineer","company":{"id":1766325,"name":"Westpac","domain":"westpac.com.au","url":"https://alion.io/company/westpac-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-06T05:58:05Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":227000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2365},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A2A","optional":false},{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AutoGen","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Strands Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"LangChain","optional":false},{"name":"LLM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-28T23:48:37Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T04:53:13Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Create your best future and join Westpac as an AI Support Engineer.\nWhat’s the role?\nAs an AI Support Engineer within Process & Intelligent Automation Services, you will be a hands-on technical leader who builds, tests, and support Agentic AI solutions on AWS. You will own end-to-end environment, contribute directly to engineering outcomes, and uplift capability across the team by coaching junior engineers and promoting strong engineering practices. You’ll have real accountability for the end-to-end orchestration of Agentic AI solution on behalf of customer business units, with a focus on ensuring that SLAs are met and work is fulfilled on time with no disruption to the business. You will also contribute to ongoing improvements in monitoring, documentation, and support frameworks.\nYour key responsibilities include:\nDeliver and support cloud intelligent automation solutions (AI, agentic workflows, robotics, IDP, orchestration) using ITIL-aligned practices and platforms such as ServiceNow or Jira.\n\nCollaborate with data scientists and engineers to deploy models, refine prompts, and support production solutions.\n\nDiagnose and resolve complex production issues, including APIs, data quality, and automation failures.\n\nMonitor and optimise AI systems for accuracy, performance, cost, latency, and reliability.\n\nPromote engineering best practices across the SDLC, including Agile delivery, CI/CD, secure-by-design, testing, observability, and continuous learning.\n\nWhat do I need?\nOver 5 years experience in a large and complex organization, primarily in the financial services industry.\nOver 2 years hands-on experience designing, building, and delivering AWS-based solutions in production environments.\nExperience across AWS cloud engineering and modern ML/AI frameworks, including Strands, LangChain, AutoGen, A2A, or comparable platforms.\n\nHands-on experience using Amazon Bedrock as the foundation for agentic AI solutions on AWS, aligning LLM/agent capabilities to real automation outcomes.\nQualifications/certifications in cloud engineering and intelligent automation platforms (AWS).\nWhy join us?\nWe’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:\nSpecial offers on banking products and discounts from top brands, including generous employee-only mortgage rates!\nFlexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. \nTailored learning and development opportunities to help your grow your career within the bank. \nLots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.\nCreate your future today\nTo get started, simply click on the APPLY or APPLY NOW button\nWe’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.\nIf you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.\nWe may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.\n#LI - Hybrid.","description_format":"text","description_chars":3622,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-11-01T03:46:34Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.88,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/westpac-ai-support-engineer","json_url":"https://alion.io/job/westpac-ai-support-engineer.json","meta":{"generated_at":"2026-11-06T09:06:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16469,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766325},"rest":"https://alion.io/mcp/rest/get_company?id=1766325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestpac-ai-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestpac-ai-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestpac-ai-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westpac-ai-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestpac-ai-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3581824}},{"tool":"search_jobs","arguments":{"company":"westpac.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3581824},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}