{"id":2416479,"url":"https://alion.io/job/westpac-customer-service-advisor-3","title":"Customer Service Advisor","company":{"id":1766325,"name":"Westpac","domain":"westpac.com.au","url":"https://alion.io/company/westpac-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hornsby, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T01:45:13Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T08:22:55Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Create your best future and join St George Hornsby, NSW branch as a Customer Service Advisor.\nWhat's the role?\nA Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.\nThis is a full-time position working 38 hours per week, working Monday to Friday, 8.45am - 4.45pm, with the alternative Saturdays also required.\nWhat do I need?\nOpportunity to enhance skills and become a new business expert.\nClear and confident communication with customers to foster strong relationships.\nFocus on delivering exceptional service that exceeds customer expectations.\nWork as part of a collaborative team environment, leveraging prior teamwork experience.\nStrong communication skills and excellent time management.\nAvailability to work Monday to Friday from 8:30am - 4:30pm\nWhy join us?\nWe’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:\nSpecial offers on banking products and discounts from top brands, including generous employee-only mortgage rates!\nFlexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. \nTailored learning and development opportunities to help your grow your career within the bank. \nLots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives \nNo banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!\nCreate your future today\nTo get started, simply click on the APPLY or APPLY NOW button\nWe’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.\nIf you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the \"People with Disability and/or needing Accessibility Requirements\" page on our website.\nWe may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. 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