{"id":1828627,"url":"https://alion.io/job/westpac-manager-customer-comms-experience","title":"Manager, Customer Comms & Experience","company":{"id":1766325,"name":"Westpac","domain":"westpac.com.au","url":"https://alion.io/company/westpac-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":134000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-02T03:57:07Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-10T23:19:53Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Sydney location, hybrid working\nDrive customer communication strategies across key business and regulatory change initiatives\nDeliver engaging, customer-focused experiences that improve understanding, advocacy and outcomes\nWhat's the role?\nWe’re looking for a Customer Communication & Experience Manager who will lead the development and delivery of customer communication strategies that inform, educate and engage customers through business, product and regulatory change initiatives. You'll work across multiple stakeholders to ensure communications are clear, timely and delivered through the most effective channels to enhance the customer experience\nYou'll play a key role in mapping customer journeys, shaping communication approaches, leveraging customer insights and ensuring every initiative delivers meaningful customer and commercial outcomes. Working across marketing, business, risk and delivery teams, you'll help bring complex changes to life through customer-centric communications and experiences\nPlease note this is a 12 month full-time maximum term opportunity\nWhat do I need?\nWe're looking for a collaborative and commercially minded communications professional with a passion for customer experience and change delivery.\nKey qualities include:\nStrong experience in customer communications, marketing, customer experience or change programs\nExceptional written and verbal communication skills\nAbility to develop and execute multi-channel communication strategies\nSuperior stakeholder relationship management and collaboration skills across business and support functions\nExperience using customer insights, feedback and data to drive communication outcomes\nUnderstanding of customer journey mapping and experience design\nAbility to manage multiple initiatives and competing priorities simultaneously\nStrong risk awareness and understanding of governance requirements\nA growth mindset, continuous improvement focus and customer-first approach\nExperience delivering communication outcomes in complex corporate environments\nExperience using Adobe Journey Optimiser or other CRM platforms such as Salesforce\nWhy join us?\nWe’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:\nSpecial offers on banking products and discounts from top brands, including generous employee-only mortgage rates!\nFlexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. \nTailored learning and development opportunities to help your grow your career within the bank. \nLots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.\nCreate Your Future Today\nTo get started, simply click on the APPLY or APPLY NOW button.\nWe’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.\nIf you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.","description_format":"text","description_chars":3467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:58:30Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/westpac-manager-customer-comms-experience","json_url":"https://alion.io/job/westpac-manager-customer-comms-experience.json","meta":{"generated_at":"2026-10-11T01:57:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2957,"day_limit":5000,"remaining_today":2043,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766325},"rest":"https://alion.io/mcp/rest/get_company?id=1766325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestpac-manager-customer-comms-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestpac-manager-customer-comms-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestpac-manager-customer-comms-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westpac-manager-customer-comms-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestpac-manager-customer-comms-experience"}]}