{"id":3444855,"url":"https://alion.io/job/westpac-nz-associate-digital-channel-analyst","title":"Associate Digital Channel Analyst","company":{"id":450143,"name":"Westpac NZ","domain":"westpac.co.nz","url":"https://alion.io/company/westpac-nz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":14,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1876},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false}],"status":"live","first_seen_at":"2026-10-29T07:19:40Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T09:33:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Mō te tūranga | About the Role\nThis role will work closely with the Digital Channel Managers and Head of Digital Consumer, Business, Public Web and Digital Comms to identify trends and opportunities, report on and provide insights for digital channels, support digital channel strategy iteration and roadmapping, and collaborate with stakeholders on strategic initiatives and optimisation of digital channels.\nIn this role you will analyse data, assist with reporting, contribute to business requirements & UX wireframes, conduct desktop research, conduct A/B tests and support the tracking of metrics.\nData analysis\nContribute to analysis of customer satisfaction, feedback and analytics data to identify opportunities for improvement.\nSupport collection and processing of data from a variety of sources and help produce reports to track digital performance against key metrics.\nContribute to change recommendations to improve results and achieve objectives, under supervision.\nSupport data analysis for the development of business cases.\nContribute to the assessment of incidents and their impact on digital channels. \nChampion and improve customer experiences\nWork with user experience designers to understand user needs and help ensure solutions meet those needs.\nParticipate in user journey mapping, learning to identify personas, touchpoints, actions and obstacles.\nSupport content advisors and editors to help deliver solutions in line with content standards and customer usability.\nAdvocate for the customer on projects, ensuring customer needs and expectations are considered.\nChampion Westpac’s Accessibility standards.\nContribute to business case development.\nAssist with User Acceptance Testing, when required.\nLearn about the competitor landscape.\nChange, Risk and Governance\nSupport the Digital Channel review process.\nAssist with the management of risks.\nPrepare collateral for digital channels, for both customers and staff.\nSupport change management activities for digital releases.\nUnderstand the relevant regulatory landscape and support responses to new legislation.\nAssist with the management of the digital backlog.\n Nā tāu rourou | What will you bring?\nRecent graduate, final year student or equivalent experience in a relevant field (e.g. business, IT, analytics, digital, marketing).\nDemonstrated analytical and critical thinking skills, developed through study or internships.\nGood communication and presentation skills.\nInterest in digital channels and customer experiences.\nFinancial services knowledge is an advantage but not required.\nEvidence of ongoing professional development or willingness to learn.\nPassion for analysing experiences across digital products and services.\nGood data analysis and storytelling skills, with support.\nEnjoy working collaboratively within a team.\nComfortable dealing with ambiguity and change, able to prioritise with guidance, and willing to seek clarification on policies, processes and decisions when needed.\nCapabilities / Skills\nAction Oriented: Willing to take on new challenges and learn from experience. Shows initiative and a positive attitude.\nDecision Quality: Seeks guidance when making decisions and learns to balance analysis with practical judgement.\nResourcefulness: Makes effective use of available resources and seeks help when needed.\nFunctional and Technical Skills: Developing knowledge of digital analytics, reporting tools and digital customer experience.\nCustomer Focus: Demonstrates an understanding of customer needs and is committed to improving customer outcomes\nKo mātou tēnei | Our Organisation\nAt Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.\nWhat makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!\nTono mai ināianei! | Apply Now!\nApply today with your CV and Cover Letter.\nThe people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.\nMahi tahi tātou, kaha ake tātou | Together Greater\nApplications close:\n11 November 2026","description_format":"text","description_chars":5149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-29T07:19:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:9","velocity","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/westpac-nz-associate-digital-channel-analyst","json_url":"https://alion.io/job/westpac-nz-associate-digital-channel-analyst.json","meta":{"generated_at":"2026-10-31T19:07:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450143},"rest":"https://alion.io/mcp/rest/get_company?id=450143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestpac-nz-associate-digital-channel-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestpac-nz-associate-digital-channel-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestpac-nz-associate-digital-channel-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westpac-nz-associate-digital-channel-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestpac-nz-associate-digital-channel-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3444855}},{"tool":"search_jobs","arguments":{"company":"westpac.co.nz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3444855},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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