{"id":2974580,"url":"https://alion.io/job/westpac-nz-experience-design-lead","title":"Experience Design Lead","company":{"id":450143,"name":"Westpac NZ","domain":"westpac.co.nz","url":"https://alion.io/company/westpac-nz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":149000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":397},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T04:06:57Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T10:02:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Mō te tūranga | About the Role\nWe're looking for an Experience Design Lead to join our growing design community on a fixed-term basis through to the end June 2027.\nThis is an opportunity to work on some of Westpac's most complex customer and operational experience challenges, helping shape the future of how customers, frontline teams and operational specialists interact across key banking services.\nYou'll lead service design activities across large-scale transformation initiatives, bringing together customer, banker and business perspectives to identify opportunities, simplify complex experiences and influence better outcomes. Working closely with stakeholders across business, technology, operations and risk, you'll help create aligned, end-to-end experiences that balance customer needs with organisational objectives.\nThis is a hands-on role for someone who thrives in ambiguity, enjoys solving complex problems, and can confidently bring people together to move from ideas to action.\nNā tāu rourou | What will you bring?\nWe're looking for someone who:\nHas significant experience in Service Design, Experience Design or Human-Centred Design within complex organisations\nCan confidently lead the design of end-to-end services, journeys and experiences spanning multiple teams, systems and touchpoints\nIs skilled at facilitating workshops and bringing diverse stakeholders together around a shared understanding of customer and business needs\nHas experience mapping customer and banker journeys, developing service blueprints and identifying opportunities for improvement\nCan simplify complexity and communicate ideas clearly through compelling visualisations, artefacts and storytelling\nBuilds strong relationships and can influence decisions at all levels of the organisation\nBrings a proactive, collaborative and outcomes-focused mindset\nIs passionate about improving experiences for customers and the people who support them\nKo mātou tēnei | Our Organisation\nAt Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.\nWhat makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!\nTono mai ināianei! | Apply Now!\nApply today with your CV and Cover Letter.\nThe people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.\nMahi tahi tātou, kaha ake tātou | Together Greater\nApplications close:\n28 October 2026","description_format":"text","description_chars":3533,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-21T04:06:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/westpac-nz-experience-design-lead","json_url":"https://alion.io/job/westpac-nz-experience-design-lead.json","meta":{"generated_at":"2026-10-22T21:08:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450143},"rest":"https://alion.io/mcp/rest/get_company?id=450143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestpac-nz-experience-design-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestpac-nz-experience-design-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestpac-nz-experience-design-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westpac-nz-experience-design-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestpac-nz-experience-design-lead"}]}