{"id":2827247,"url":"https://alion.io/job/westpac-senior-engineer-contact-centre-platforms","title":"Senior Engineer, Contact Centre Platforms","company":{"id":1766325,"name":"Westpac","domain":"westpac.com.au","url":"https://alion.io/company/westpac-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kogarah, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":140000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Jenkins","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"WebRTC","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-18T22:30:00Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-21T20:57:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Create your best future and join as a Senior Engineer, Contact Centre Platform.\nWhat’s the role?\nThe Senior Engineer, Contact Centre Platforms will design, engineer and implement critical contact centre platforms and application services in a cloud-native environment. The role will use strong DevOps, AWS Cloud and coding skills to support a large-scale program moving from an on-premises platform to a cloud-native Contact Centre as a Service.\nKey responsibilities include validating technical designs, building and configuring secure, scalable components, supporting CI/CD pipelines and reviewing code quality. You'll assist with testing, deployment and the cutover to the new platform.\nThe role also involves preparing support documentation, training operations teams, driving continuous improvement and staying current with emerging technologies. You'll work alongside Contact Centre specialists who will help uplift your domain knowledge as the program progresses.\nWhat do I need?\nStrong hands-on knowledge of AWS services, including serverless, databases, networking, security and governance, plus cloud architecture and design patterns. \nExperience designing and managing CI/CD pipelines and automating deployments using tools such as Jenkins. \nHands-on Infrastructure as Code experience with Terraform, plus scripting in languages such as Python, Node.js or JSON. \nReal-world experience deploying Amazon Connect in a large organisation. \nContact Centre design and engineering experience in complex environments, with an understanding of voice protocols such as SIP, SDP, RTP and WebRTC. \nSolid understanding of security, networks and infrastructure, with strong problem-solving and troubleshooting skills. \nStrong communication skills and the ability to work with senior stakeholders, ideally with financial services experience.\nWhy join us?\nWe’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:\nSpecial offers on banking products and discounts from top brands, including generous employee-only mortgage rates! \nFlexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. \nTailored learning and development opportunities to help you grow your career within the bank. \nLots of opportunities to give back to the Community by getting involved in our many volunteering initiatives\nCreate your future today\nTo get started, simply click on the APPLY button\nWe’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.\nIf you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the Diversity, sustainability and flexibility section.\n#LI - Hybrid","description_format":"text","description_chars":3170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-10-18T23:50:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/westpac-senior-engineer-contact-centre-platforms","json_url":"https://alion.io/job/westpac-senior-engineer-contact-centre-platforms.json","meta":{"generated_at":"2026-10-22T00:39:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1010,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766325},"rest":"https://alion.io/mcp/rest/get_company?id=1766325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestpac-senior-engineer-contact-centre-platforms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestpac-senior-engineer-contact-centre-platforms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestpac-senior-engineer-contact-centre-platforms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westpac-senior-engineer-contact-centre-platforms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestpac-senior-engineer-contact-centre-platforms"}]}