{"id":4058907,"url":"https://alion.io/job/westpac-senior-operations-manager","title":"Senior Operations Manager","company":{"id":1766325,"name":"Westpac","domain":"westpac.com.au","url":"https://alion.io/company/westpac-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Parramatta, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T02:07:12Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:36:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What’s the role?\nYou’ll be joining our Cash & Transactional Banking Operations team, leading a customer-focused operations squad and helping us deliver safe, efficient and reliable experiences for our customers.\nAs a Senior Operations Manager, you’ll lead the end-to-end performance of your squad, bringing together service, quality, customer, people and risk outcomes. You’ll create clear direction for your team, build capability through coaching and development, and create an environment where people can perform at their best.\nYou’ll use performance insights to understand what’s working well and where we can improve, finding opportunities to simplify processes, reduce complaints and provide better customer outcomes. You’ll also play an important role in supporting transformation and change across the business, helping new ways of working land successfully within Operations.\nWorking closely with teams and stakeholders across the value chain, you’ll balance customer needs with operational performance, workforce requirements and strong risk and control outcomes.\nThis is an opportunity to lead with purpose, develop great people and help shape simpler and better customer experiences across Everyday Banking Operations.\nWhat will I need?\nProven experience leading and developing teams within a high-volume banking, operations or customer servicing environment. \nStrong people leadership capability, with experience setting clear expectations, coaching and developing others and building engaged, high-performing teams. [\nExperience managing operational performance across service, quality, productivity, workforce and customer outcomes\nA strong customer mindset, with the ability to use performance insights, feedback and complaints to identify opportunities and improve customer outcomes. \nA good understanding of risk, controls, compliance and regulatory obligations within a complex operating environment. \nStrong stakeholder management and relationship-building skills, with the ability to work collaboratively across different teams and business areas. \nExperience leading teams through change and embedding new processes or ways of working.\nA continuous improvement mindset, with the curiosity to challenge existing processes and find simpler, more effective ways of delivering for customers and our people.\nWhy join us?\nWe’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:\nSpecial offers on banking products and discounts from top brands, including generous employee-only mortgage rates! \nA variety of leave options including Culture, Lifestyle and Wellbeing leave \nTailored learning and development opportunities to help your grow your career within the bank \nLots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives \nCreate Your Future Today\nTo get started, simply click on the APPLY or APPLY NOW button.\nWe’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.\nIf you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.\nWe’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development. If you'd like to practise your interview technique or make your CV more impactful before you apply, check out our new self-paced eAcademy course, Prepare for Your Internal Job Search: CV & Interview Essentials. You can also Check out our FAQs and internal support resources here.\nWe may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible","description_format":"text","description_chars":4181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-11-11T07:07:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T14:02:45Z"},"pay":null,"html_url":"https://alion.io/job/westpac-senior-operations-manager","json_url":"https://alion.io/job/westpac-senior-operations-manager.json","meta":{"generated_at":"2026-11-11T14:02:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766325},"rest":"https://alion.io/mcp/rest/get_company?id=1766325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwestpac-senior-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwestpac-senior-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwestpac-senior-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/westpac-senior-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwestpac-senior-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4058907}},{"tool":"search_jobs","arguments":{"company":"westpac.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4058907},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}