{"id":86188,"url":"https://alion.io/job/wetravel-solutions-engineering-manager","title":"Solutions Engineering Manager","company":{"id":5979,"name":"WeTravel","domain":"wetravel.com","url":"https://alion.io/company/wetravel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":137000,"currency":"EUR","period":"year","gross":null,"usd_annual":153533},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"QuickBooks","optional":false},{"name":"Rest API","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-08-11T11:22:04Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T08:43:14Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":67},"description":"Hi! I'm Chris, Director of Activation & Implementation at WeTravel. I have been focused on efficient activation & accurate implementation of software products for over the last decade supporting thousands of organizers. I am looking for an eager player coach to lead the growing solutions engineering team as we scale our services & support product development. We plan to be the one stop shop for multi day organizers and we know the right leader can help us accomplish our goal.\nYou will own complex technical customer engagements end to end - designing and building integrations between WeTravel and third-party systems - while also leading and developing a small team of Sales Engineers and Technical Account Managers.\nThis role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, through to driving adoption and long-term implementation with existing customers. Long-term, this team may evolve into a dedicated Professional Services function.\nHow we work\nYou will sit within the Customer Experience organisation, reporting to the Implementation & Activation Director. On a day-to-day basis, you’ll work closely with Sales, Product, Account Management, Onboarding, and Engineering - acting as the clearest conduit between customer needs and the product roadmap. We move quickly, value clarity, and expect you to build the processes that help the team scale.\nYou should apply if you\nHave 10-15 years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role\n\nAre comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems\n\nHave at least 5 year of experience managing, mentoring, or leading a technical or customer-facing team\n\nEnjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts\n\nAre deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows\n\nHave strong project and programme management skills - you can scope, plan, and drive complex cross-functional initiatives\n\nThrive in evolving environments and enjoy building structure where little exists\n\nYou might not be the right fit if you\nPrefer a highly defined, stable scope with established processes already in place\n\nAre looking for a purely technical individual contributor role without team leadership responsibilities\n\nAre not comfortable owning customer relationships and leading technical conversations directly\n\nOn a weekly basis you will find yourself\nHelping customers succeed\nLeading technical discovery, solution design, and demo presentations for high-value prospects and existing customers\n\nProviding hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups\n\nActing as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work\n\nLeading and developing your team\nManaging, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning\n\nBuilding team processes, playbooks, and onboarding resources that scale as the function grows\n\nTaking part in hiring and training as the team expands\n\nWorking cross-functionally\nPartnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented\n\nSurfacing customer feedback to Product and Engineering, and helping prioritise with clarity\n\nContributing to the definition of WeTravel’s Professional Services model as the team evolves\n\nBuilding process and strategy\nDefining and documenting the technical sales and implementation process for the team\n\nBuilding a library of reusable technical assets: demo environments, integration guides, and solution templates\n\nTracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT\n\nBenefits\nAttractive compensation\n\nGenerous \"Time to Recharge\" policy - enjoy unlimited paid time off to rest, recharge, and show up as your best self.\n\nBeautiful office in central Amsterdam - rooftop garden and right by Rokin metro.\n\nHybrid working: minimum 3 office days in Rokin, up to 2 remote days per week.\n\nWork remotely for a maximum of 4 weeks per calendar year.\n\n2-week cross-functional onboarding program.\n\nCycle-to-work scheme (Swapfiets subscription) or commuting reimbursement.\n\nMonday and Thursday lunches and after-work social events.\n\nExtensive paid family leave.\n\nThree paid volunteer days per year - take time to give back to causes you care about, on us.\n\nCutting-edge equipment and tools to set you up for success.\n\nJoin an international, travel-loving team with a passion for adventure and innovation.\n\nEmployer-sponsored pension plan with a 2% employer contribution deposited into your individual pension account.\n\nAccess to a 10% group discount on supplementary/additional health insurance (aanvullende verzekeringen), with the same discount available to eligible family members.\n\nWork authorisation\nFor this role, we can only consider candidates who have the full legal right to work in the Netherlands (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time.\nEqual Opportunities\nWeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!","description_format":"text","description_chars":5806,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Parental leave","Relocation assistance"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Payment Processing & Gateways","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-08-11T11:22:04Z"},{"event":"close","at":"2026-09-28T20:50:25Z"},{"event":"reopen","at":"2026-10-07T11:53:17Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.577,"p_room":0.28,"age_days":66,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":153533,"is_top_pay":false},"html_url":"https://alion.io/job/wetravel-solutions-engineering-manager","json_url":"https://alion.io/job/wetravel-solutions-engineering-manager.json","meta":{"generated_at":"2026-10-18T11:05:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5979},"rest":"https://alion.io/mcp/rest/get_company?id=5979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwetravel-solutions-engineering-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwetravel-solutions-engineering-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwetravel-solutions-engineering-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wetravel-solutions-engineering-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwetravel-solutions-engineering-manager"}]}