{"id":2119712,"url":"https://alion.io/job/wework-community-lead-4","title":"Community Lead","company":{"id":4505,"name":"WeWork","domain":"wework.com","url":"https://alion.io/company/wework","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Communications","role_family":"Communications","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":206},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T19:19:11Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Us\nAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement-we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.\nCommunity Lead | Community\nAbout the Opportunity\nAs a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.\nDepending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.\nYour work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:\nMembership Engagement & Retention:\nComplete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience.\nAnticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.\nFollow up in person with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative response in our member experience system, Medallia.\nFollow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member's needs.\nReview all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind.\nSupport front desk coverage schedule as needed, ensuring there is consistent coverage during business hours. \nMove-In & Move Out :\nConduct pre-move-in meetings with all new accounts to ensure a successful move in.\nComplete the New Member Orientation process for all new accounts within the building.\nCurate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day. \nConduct move out interviews to understand the departing members’ overall experience.\nEvents:\nProvide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.\nSet up and host weekly social events that help to create a community within your location and execute value-driving events planned by the Events team when applicable in the building.\nDistribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.\nEnsure building-specific operational requirements are met for each event (elevators, HVAC, etc).\nBuilding Operations and Management:\nConduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.\nKnow and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast.\nManage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion.\nLiaise with in-building, third party cleaning companies to ensure space is kept up to standards.\nTrack, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.\nOversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.\nSafety and Security:\nReview and understand the role in the building management & WeWork provided Emergency Action Plans. \nCreate incident reports as necessary, respond appropriately, escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.\nSales Support:\nConduct building tours set up by the Sales team for VIPs or prospective members as needed.\nAlert appropriate contact on the Growth Team when a member gives notice of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc).\nHand-off prospective member sales to appropriate sales contacts (walk-ins, current members, guests, etc).\nConduct tours of the space for potential new members while sharing benefits tailored to their needs.\nAbout You\nWe’d love to hear from you if you meet the qualifications below:\nBachelor’s Degree or equivalent experience\n2+ years of experience in hospitality\nProficient local language and understanding of local culture required\nExcellent interpersonal and networking skills\nStrong verbal and written communication skills\nStrong organization skills with the ability to multitask projects from start to finish\nYou are attentive to detail and manage tasks efficiently and effectively\nYou enjoy and thrive at continually growing relationships\nLife at WeWork\nBeing a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. 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