{"id":3702555,"url":"https://alion.io/job/wework-community-manager-3","title":"Community Manager","company":{"id":4505,"name":"WeWork","domain":"wework.com","url":"https://alion.io/company/wework","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T20:03:06Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T11:29:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement-we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.\nCommunity Manager | Community\nAbout the Opportunity\nAs a Community Manager, you will be required to report to buildings you manage each day and will be the owner of the Member experience in each building in your portfolio, generally 2-4. You will also be responsible for ensuring we are meeting our member’s needs and our WeWork global standards and targets on member experience satisfaction.\nDepending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.\nYour work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:\nMembership Engagement & Retention:\nAssume ownership and manage the relationship with key accounts within the multiple buildings you oversee.\nEnsure all accounts within your buildings have an assigned point of contact.\nMeet with members to resolve issues, process member terminations, and other issues of complexity.\nServe as a point of escalation and be a final decision maker on WeWork policies and procedures to members.\nMonitor the Medallia escalation process to ensure alerts are being properly addressed.\nBe accountable for member retention, Net Promoter Scores, and overall member satisfaction.\nReview Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs.\nLead building site tours for VIPs as needed.\nCommunicate and drive the success of business updates, process changes, company initiatives, and goals to the team.\nBuilding Operations and Management:\nEnsure quality and upkeep expectations are being adhered to and SLAs for member submitted requests are being met.\nHold the team accountable for general operational policies and standards.\nEngage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.\nEscalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.\nBe accountable for building-level Opex in partnership with the Building Operations team.\nConduct tours of the space for potential new members while sharing benefits tailored to their needs.\nAnalyze cluster ancillary revenue data, drive initiatives to increase ancillary revenue in your cluster and partner with central teams on ancillary revenue driving projects (i.e. private events, partnerships, parking, etc).\nOversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.\nTeam Management:\nOversee and lead teams within your buildings to execute on their objectives as an individual and a team to reach business & member goals.\nEnsure teams have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective roles.\nEnsure your time is split appropriately between your buildings to make sure teams feel supported in their day-to-day activities.\nSupport direct reports in the creation of a development plan, through ongoing tailored coaching and by meeting with them weekly in a one-on-one setting to deliver feedback.\nSupport individuals to pursue meaningful growth opportunities, within the role and through promotion. Recognize positive performance as appropriate.\nTrack performance of direct reports regularly and conduct performance management reviews in sync with WeWork’s People Calendar.\nBudget Setting & Expense Tracking:\nProvide input to and set monthly, quarterly and yearly budgets Review monthly building budget and result comprehensively for optimization.\nAbout You\nWe’d love to hear from you if you meet the qualifications below:\n5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience. Customer service experience required. \n2+ years of management experience of leading a team made up of individual contributors\nBachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees\nUnderstanding and experience leading a team\nMust have strong verbal and written communication skills, project management, and business operations experience\nLike challenges, and embraces change in a fast-paced environment\nDemonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion\nLife at WeWork\nBeing a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.","description_format":"text","description_chars":5884,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-11-03T20:03:06Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:0","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/wework-community-manager-3","json_url":"https://alion.io/job/wework-community-manager-3.json","meta":{"generated_at":"2026-11-05T12:11:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4505},"rest":"https://alion.io/mcp/rest/get_company?id=4505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwework-community-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwework-community-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwework-community-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wework-community-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwework-community-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3702555}},{"tool":"search_jobs","arguments":{"company":"wework.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3702555},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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