{"id":2319742,"url":"https://alion.io/job/wework-community-manager-brisbane","title":"Community Manager, Brisbane","company":{"id":4505,"name":"WeWork","domain":"wework.com","url":"https://alion.io/company/wework","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":790},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T05:56:55Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T13:13:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement-we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.\nCommunity Manager | Community\nAbout The Opportunity\nBecome the Heart of Our Community; Empowering Life's Work\nOur Community team isn't just a part of the business-it is the driving force behind our members' success. We are dedicated to enabling every member to create their life's work, and as a Community Manager, you will be leading that effort.\nIn this leadership position, you will partner across multiple departments to ensure every interaction and space reflects our standards of excellence. Whether supporting a diverse member base or a key Enterprise client, you will serve as a trusted leader focused on member satisfaction, operational excellence, and business performance.\nThis is an on-site position, with a requirement to be in the buildings 5 days per week. In this role, your work will include but not be limited to the duties listed below:\nPeople Management:\nReport to an Area Director and oversee a large team across multiple buildings.\n\nEffectively lead your team to execute on their objectives, building a culture of excellence through coaching and performance management.\n\nChampion the successful adoption and communication of business updates, process changes, company initiatives, and established goals throughout the team.\n\nHospitality & Member Engagement:\nLead teams in delivering exceptional hospitality by anticipating member needs and creating positive experiences throughout the member journey.\n\nUtilize the established events framework to produce engaging signature experiences designed to drive member satisfaction.\n\nDrive member retention by leveraging data, actively managing escalations, and implementing targeted strategies to improve Net Promoter Score (NPS) and overall KPI performance.\n\nBuilding Operations:\nOversee daily workplace operations while maintaining Quality Assurance and Global Standards.\n\nPartner with external stakeholders and internal teams, including Security, Technology, and Facilities, to ensure a safe, functional, and well-maintained environment.\n\nEnsure timely resolution of service & maintenance requests, move-ins, and move-outs.\n\nRevenue Growth and Sales Support\nPartner with Leasing and Accounts teams to conduct tours, support renewals, and identify growth opportunities.\n\nDrive ancillary revenue initiatives, including room bookings, private events, partnerships, parking, and additional services.\n\nCultivate and maintain relationships with high-value Enterprise client accounts; focusing on specialized operations requirements to secure long-term growth and retention.\n\nFinancial Performance:\nManage your portfolio to maximize profitability and report on key performance metrics to your Area Director on a regular basis.\n\nBe responsible for controllable operating costs against budget, while delivering a premium experience for our members\n\nAnalyze trends, forecast performance, and implement strategies to support financial health.\n\nAbout You\nWe’d love to hear from you if you meet the qualifications below:\nPreferred 8+ years of professional experience and proven track record of success in hospitality, multi unit retail or related experience.\n\nPreferred 3+ years of direct people management experience. Demonstrated ability of leading teams effectively.\n\nBachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.\n\nMust have strong verbal and written communication skills, project management, and business operations experience.\n\nEmbraces challenges in a fast-paced environment. Strategic thinker and problem solver with an entrepreneurial mindset.\n\nExhibit a high degree of accountability and a strong work ethic, while maintaining compassion and self-awareness in all professional interactions.\n\nLife at WeWork\nBeing a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.","description_format":"text","description_chars":4859,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-12T05:56:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:0","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/wework-community-manager-brisbane","json_url":"https://alion.io/job/wework-community-manager-brisbane.json","meta":{"generated_at":"2026-10-12T15:07:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23903,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4505},"rest":"https://alion.io/mcp/rest/get_company?id=4505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwework-community-manager-brisbane"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwework-community-manager-brisbane"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwework-community-manager-brisbane"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wework-community-manager-brisbane\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwework-community-manager-brisbane"}]}