{"id":2390854,"url":"https://alion.io/job/wework-community-manager","title":"Community Manager","company":{"id":2907763,"name":"WeWork India","domain":"wework.co.in","url":"https://alion.io/company/wework-co-in","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":790},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T21:11:41Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T03:56:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About us\nWeWork India is one of India’s leading flexible workspace operators - ‘Great Place To Work’ certified (Nov 2024 - Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.\nSince its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.\nAt WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.\nFor more information, please visit our website\nAbout the role\nThe Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork.\nEvery employee of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.\nRoles and responsibilities\nLead the Community Management team to achieve the following:\nCreate a collaborative environment amongst our members through events and personal introductions\n\nMaintain occupancy by handling renewals and managing churn\n\nSupport sales in achieving new sales goals\n\nEnsure that your building(s) is fully operational and processes are running smoothly\n\nDrive growth and promotion of WeWork-provided service offerings\n\nMaintain the company standards and expectations\n\nManage building(s) KPIs, Duties and Responsibilities\n\nOwn employee satisfaction, growth and retention between your asset(s)\n\nBuilding(s) Management\nMake recommendations to the Product team and Head of Community and Operations on any repairs, maintenance or updates required in your building\n\nSet priorities using ticket data and clearly communicate adjustments to various teams. Produce comprehensive quality control reports that allow all stakeholders to improve the member experience. Analyze tickets by area to identify and resolve issues presented, for example, insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.\n\nReview all base building documents to ensure the data is updated and accurate\n\nSupervise move-ins and move-outs and ensure a quality member experience during the same\n\nExpense management for the building : Analyze the ongoing expense trends for the location and strategize on how to optimize the same\n\nTo be aware of and implement member safety plans, for example, fire and emergency plans. To review adequate procedural safeguards for the protection of members and company assets\n\nManage and maintain relationships with vendors and landlord Personnel\n\nCommunity Management and Events\nEnsure that there is a good balance of educational, member appreciation, lead generating and sales-related events. Develop community initiatives designed to create connections between members including : member introductions, overseeing events, electronic and print communications and building walk-throughs\n\nSolve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity\n\nSeek opportunities to engage members in order to discover and discuss members' business objectives and identify both WeWork and member services that could help members achieve their objectives. For example - using member service requests as an opportunity to learn more about members, their business and any other needs that they might have. To Identify opportunities and take suitable action on the same\n\nDesign and implement rules, guidelines and best practices for the community to optimize member experience\n\nRecommend best practices, including but not limited to community management, sales, events, training and member experience at a company-wide level\n\nExercise discretion in guiding prospective members, including possibly gatekeeping\n\nResolve member complaints regarding other members through neutral fact investigation and process termination of membership if and when warranted\n\nExplain WeWork policies and procedures to members, including but not limited to membership agreement and billing procedures\n\nSales\nReview daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress. Take responsibility for sales and community dynamics\n\nConduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable and also lead tours for VIPs\n\nEngage in the larger community of the market by attending events and networking with local start-ups and organizations\n\nPersonnel Management\nManagement: Manage a team within a building to reach member experience & revenue goals and execute their objectives as individuals and as a team\n\nLead professional development within the team and make recommendations to promote current employees\n\nPerform weekly one-on-one meetings to track individual performance\n\nOversee and keep the team up to date with process changes including performance management reviews\n\nExperience and qualifications\nBA/BS or equivalent in business, marketing, hospitality or other related domains\n\n8-10 years of experience in hospitality, marketing, consulting or related experience with strong operational focus\n\nExperience in customer service, managing sales and building high visibility brands\n\nExperience in project management and business operations is also required\n\nMust have strong verbal and written communication skills\n\nCold-outreach experience is a plus\n\nUnderstanding and experience managing a team of more than five people\n\nExceptional organizational and multitasking skills\n\nDemonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy. Passion and understanding for entrepreneurial communities\n\nPassion and understanding for WeWork's mission and values\n\nEqual Opportunity Employer\nWeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.\nWe expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.\nOur total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.","description_format":"text","description_chars":7268,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T21:11:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T04:21:48Z"},"pay":null,"html_url":"https://alion.io/job/wework-community-manager","json_url":"https://alion.io/job/wework-community-manager.json","meta":{"generated_at":"2026-10-13T04:21:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2907763},"rest":"https://alion.io/mcp/rest/get_company?id=2907763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwework-community-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwework-community-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwework-community-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wework-community-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwework-community-manager"}]}