{"id":2516947,"url":"https://alion.io/job/wework-senior-facilities-lead-ftc","title":"Senior Facilities Lead (FTC)","company":{"id":4505,"name":"WeWork","domain":"wework.com","url":"https://alion.io/company/wework","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36000,"max":48000,"currency":"EUR","period":"year","gross":true,"usd_annual":53710},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T10:01:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T19:21:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement-we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.\nAbout the Opportunity\nThe Senior Facilities Lead Role is responsible for supporting the Facilities Management team in executing day-to-day administrative functions across the market driving significant operational impact. Within their designated markets, they are accountable for overseeing third-party vendors in Cleaning and Facilities, Energy and Sustainability, and Capital Improvements, etc, driving legal compliance, member experience and stakeholder engagement.\nThis role will be based in Milan and acts as the central point of contact for the wider operations team, with a strong focus on cultivating positive member experiences Within their designated markets, they are accountable for overseeing third-party vendors in Cleaning and Facilities, Energy and Sustainability, and Capital Improvements, etc, driving legal compliance, member experience and stakeholder engagement. This role acts as the central point of contact for the wider operations team, with a strong focus on cultivating positive member experiences and a customer-centric approach.\nIn this role, you’ll focus on…\nService Delivery:\nSupport the Head of Operations with the day-to-day operational delivery of all facilities services across dedicated buildings, encompassing planned and reactive maintenance management, cleaning services, office supplies and consumables provision, and utilities management.\n\nProvide administrative support through managing and maintaining facilities documentation, records, and contract related information. Assist in the creation of reports, presentations, and data tracking related to maintenance and vendor performance\n\nProvide regional support where needed with assisting with project coordination and administrative logistics for special initiatives or regional facilities rollouts. Provide data and documentation support for audits, inspections, or internal reviews.\n\nEnsure all services are delivered to agreed-upon standards, within budget constraints, and in full compliance with relevant regulations and company policies.\n\nProactively manage relationships and performance of vendors, ensuring adherence to service level agreements (SLAs) and maximising value for money\n\nProvide support to the Operations team for facility-related issues and emergencies, ensuring timely and effective resolution with minimal impact on business operations\n\nMonitor and analyse utility consumption, identifying opportunities for energy efficiency, cost reduction, and sustainability improvements\n\nEnsure strict adherence to all health, safety, and environmental regulations promoting a safe and compliant working environment.\n\nFirst point of contact for landlord related queries\n\nFinancial Management:\nReview, process, and track invoices to ensure timely payment\n\nCollaborate with the Facilities Contract Manager/ Coordinator to ensure vendor billing accuracy.\n\nContract Management:\nManage and administer contracts with external vendors providing facilities services ensuring compliance with agreed-upon terms and conditions.\n\nCommunicate with internal stakeholders and vendors to ensure timely resolution of maintenance tickets including over 20 day tickets and any backlog.\n\nEscalate unresolved or high-priority tickets to the appropriate Facilities Contract Manager and/ or Head of Operations.\n\nSchedule routine maintenance and service calls, confirm completion, and follow up as needed.\n\nSupport vendor onboarding by coordinating documentation and compliance requirements.\n\nSupport the Facilities Contract Manager with the management of the service contractors and agreed SLAs with Cleaning, M&E, Pest Control, Waste, Hygiene Services etc.\n\nRequirements:\n5+ years of related experience\n\nFluent in Italian and business English\n\nBachelor's degree in a relevant subject or equivalent combination of education and experience.\n\nDemonstrable experience operating workplaces with direct responsibility for facilities management, customer experience and/or building performance\n\nStrong organisational skills and attention to detail\n\nStrong written and verbal communication\n\nPreference to work in a team environment\n\nAbility to multitask and prioritise tasks effectively\n\nProblem-solving skills\n\nCustomer service orientation\n\nKnowledge of facilities management practices and procedures\n\nCollective Agreement: CCNL Terziario\nClassification: Level II (Impiegato/a)\nSalary: 36,000 EUROS - 48,000 EUR gross per annum\nIncentive: WeWork employees are eligible to participate in an incentive plan specific to their role. The annual incentive target for this role is up to 10% of annual base salary. Your recruiter will provide more details on the incentive plan for this role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.\nBenefits: Full-time employees are eligible for comprehensive benefits, subject to the terms of the applicable plans and policies provided upon commencement of employment. These benefits include:\n- Pension Plan\n- Healthcare: statutory coverage\n- Life and Accidental Insurance\n- Meal Voucher\n- Annual leave up to 22 days per annum\n- Employee Assistance Program\n- Parental Leave\n- Sick Leave\nLife at WeWork\nBeing a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.","description_format":"text","description_chars":6513,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Accidental insurance","Annual leave","Dental insurance","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-14T10:01:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:15","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":53710,"is_top_pay":false},"html_url":"https://alion.io/job/wework-senior-facilities-lead-ftc","json_url":"https://alion.io/job/wework-senior-facilities-lead-ftc.json","meta":{"generated_at":"2026-10-15T23:34:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4505},"rest":"https://alion.io/mcp/rest/get_company?id=4505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwework-senior-facilities-lead-ftc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwework-senior-facilities-lead-ftc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwework-senior-facilities-lead-ftc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wework-senior-facilities-lead-ftc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwework-senior-facilities-lead-ftc"}]}