{"id":4206896,"url":"https://alion.io/job/wex-client-advisor-shell-french-speaking-2","title":"Client Advisor - Shell - French Speaking","company":{"id":2019,"name":"WEX","domain":"wexinc.com","url":"https://alion.io/company/wex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0.056,"time_to_fill_p50_days":18,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-12T23:54:08Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T07:27:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"How you'll make an impact \nDaily Outreach & Queue Execution: Work your assigned daily outreach queue with discipline - prioritizing high-risk accounts, running outreach sequences consistently, and ensuring no account is left untouched without clear documentation. Set the standard for consistent, high-energy outbound engagement.\nProactive Customer Engagement & Value Delivery: Conduct outbound calls to at-risk fleet account owners. Actively listen to diagnose root-cause concerns, explain the full value of WEX solutions, and address objections to rebuild customer commitment before disengagement occurs.\n Risk Diagnosis & Save Execution: Identify key risk drivers early in conversations (e.g., declining vehicle activity, fee sensitivity, competitive proposals). Lead with value and tailored account adjustments to secure saves directly during the conversation.\n Escalation Management & Value Desk Partnership: Recognize when a customer scenario exceeds standard advisor parameters (such as explicit intent to cancel requiring custom counter-pricing). Document key details quickly and escalate cleanly to the Value Desk for rapid resolution.\nCross-Sell & Expansion Signal Identification: Recognize expansion and cross-sell opportunities during retention discussions. Qualify customer needs for complementary products or services and pass clean, actionable referrals to growth partners.\nData Quality & CRM Compliance: Log every call, interaction outcome, risk signal, and status update accurately and promptly in the CRM and engagement tools. Maintaining clean data is critical to enabling analytics and refining overall retention strategies.\nCoaching & Continuous Development: Participate actively in regular 1-on-1 coaching, call reviews, and team playbook sessions. Apply real-time feedback to continuously improve outbound conversation skills and retention performance.\nCustomer Satisfaction & Experience: Own the customer experience on every interaction. Ensure every customer feels heard, respected, and supported, leaving a positive impression regardless of whether the account is retained immediately\nActivity Levels: Sustained, high-volume daily outbound calls and sequence execution across assigned queues.\nContact & Conversation Rates: High rate of meaningful conversations with primary fleet account decision-makers.\nAccount Saves: Consistently meeting or exceeding targets for retained accounts and preserved revenue.\nData Quality & Compliance: Timely, accurate, and complete call logging and status updates in CRM without gaps.\nEscalation Quality: Escalations are documented thoroughly, timely, and routed correctly to the Value Desk.\nCross-Sell Referral Quality: Well-qualified expansion referrals that translate into high conversion rates.\nCustomer Satisfaction: Consistently strong customer feedback and satisfaction signals during calls.\nTools You Will Use Every Da y\nCRM Platform: Daily queue management, account risk tracking, interaction logging, and pipeline visibility.\nSales Engagement Platform: Outreach sequencing, dialer execution, call activity tracking, and workflow efficiency.\nCall Monitoring / Coaching Tools: Live call recording, feedback review, and playbook reference.\nExperience you'll bring\nMust be fluent in French\n1-3+ years of experience in high-volume outbound sales, retention, account management, or customer success.\nProven ability to handle objections, engage decision-makers, and lead conversations with value.\nActive listening skills to diagnose customer friction points and risk factors quickly.\nStrong operational discipline - clean pipeline tracking and consistent, accurate CRM documentation.\nClear, confident, and professional phone and written communication skills.\nGoal-driven mindset with a commitment to meeting activity standards and save targets.\nContinuous improvement attitude - open to call reviews, coaching, and testing new approaches.\nNice to Have\nBackground in fleet, payments, fintech, or subscription B2B services.\nExperience using Salesforce, Salesloft, or similar CRM and engagement platforms.\nExperience operating in a fast-paced, scaling team environment.\nThis Role Is Not For You If:\nYou prefer waiting for inbound customer support inquiries rather than driving proactive outbound calls.\nYou view CRM data logging and activity tracking as optional busywork.\nYou are uncomfortable having direct conversations about pricing, service concerns, or competitive offers.\nWhat WEX Offers\nWhat You Get\nReal ownership over account retention outcomes and client relationships\nDedicated 1-on-1 coaching and continuous professional skill development\nCompetitive compensation package with base salary plus variable performance incentives\nDirect exposure and career path opportunities within Retention & Customer Success\nWhy This Role Matters\nYou are the frontline contact for customers who otherwise receive no proactive outreach\nYour daily conversations directly protect company revenue and prevent churn\nYou help shape the habits, playbooks, and foundation of a fast-growing function\nYou serve as the voice of WEX during pivotal moments in the customer lifecycle\nThe base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the \"About Us\" section.Pay Range: $17.10 - $23.00","description_format":"text","description_chars":6051,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-12T23:54:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 11","filings_12m":11,"filings_prev_12m":14,"green_card_filings_12m":0,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:13","win:early","comp:junior"],"computed_at":"2026-11-13T21:00:15Z"},"pay":null,"html_url":"https://alion.io/job/wex-client-advisor-shell-french-speaking-2","json_url":"https://alion.io/job/wex-client-advisor-shell-french-speaking-2.json","meta":{"generated_at":"2026-11-13T21:00:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2019},"rest":"https://alion.io/mcp/rest/get_company?id=2019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwex-client-advisor-shell-french-speaking-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwex-client-advisor-shell-french-speaking-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwex-client-advisor-shell-french-speaking-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wex-client-advisor-shell-french-speaking-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwex-client-advisor-shell-french-speaking-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4206896}},{"tool":"search_jobs","arguments":{"company":"wexinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4206896},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}