{"id":2894333,"url":"https://alion.io/job/wex-customer-service-advisor-multilingual","title":"Customer Service Advisor - Multilingual","company":{"id":2019,"name":"WEX","domain":"wexinc.com","url":"https://alion.io/company/wex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T03:47:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Customer Service Advisor - Multilingual is responsible for supporting and growing the WEX Customer Base and Fuel Card businesses across Australia. As a frontline representative, you will deliver exceptional customer experiences through phone, email, and mail while contributing to team KPIs and process improvements\nThe Customer Service Advisor will contribute to creating an inclusive, equitable, and respectful workplace environment. This role plays a key part in ensuring that all individuals feel valued and empowered. By fostering collaboration, innovation, and diverse perspectives, this position supports the broader goals of the organization. We encourage a mindset of continuous improvement, where team members are proactive in identifying process inefficiencies and proposing solutions that enhance customer experience and operational efficiency.\nEssential Duties and Responsibilities\nCustomer Support\nRespond promptly to customer inquiries via phone and email.\nProvide accurate and helpful information to customers.\nResolve customer issues efficiently and effectively.\nMaintain a positive and professional demeanor at all times.\nFirst time resolution of all queries.\nPerform accurate data entry for account maintenance, cancellations, and reissues\nMerchant Support\nAssist merchants with drive offs and transaction related issues\nProvide technical support and process manual vouchers in a timely manner\nProcess manual vouchers in a timely and accurate manner.\nReviews complaints concerning billing or service rendered and escalates as required\nCustomer Base Growth\nActively promotes the WEX products\nForwards leads to Team Leader or Manager\nProblem-Solving & Attention to Detail\nIdentify and troubleshoot customer and merchant problems.\nLiaise with IT and Credit/Collection Team for issue resolution.\nMaintain accurate records and anticipate potential issues to ensure customer satisfaction.\nProcess Management:\n Adhere to company and partner policies and procedures.\nContribute to process improvement initiatives and adapt quickly to new technologies and system updates.\nTeamwork:\n Collaborate with colleagues to achieve team goals and share best practices.\nParticipate in team meetings and training sessions.\nAssist Team Lead when required.\nActive and positive participation in the improvement of new and existing procedures.\nAbility to develop strong working knowledge of new systems.\nEnsures all service standards are met.\nSkills, Experience and Qualifications\nExcellent customer service, verbal, and written communication skills.\nResilience under pressure, maintaining positivity in high-volume situations.\nActive listening and problem-solving abilities.\nProficiency in relevant CRM and software.\nExperience in a call center environment and knowledge of payment processing and financial services.\nFluency in Cantonese, Mandarin, and English.\nProblem-solving and analytical skills.\nCompetencies required to perform the role\nAbility to multitask and prioritize tasks effectively.\nCan-Do attitude with a growth mindset.\nAbility to work autonomously and as part of a team\nCollaborates and builds relationships quickly. The ability to work well with others, sharing and leveraging information and relationships\nCustomer focus.","description_format":"text","description_chars":3240,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-20T04:06:16Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":1,"age_days":5,"expected_fill_days":16,"reasons":["conf:26","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/wex-customer-service-advisor-multilingual","json_url":"https://alion.io/job/wex-customer-service-advisor-multilingual.json","meta":{"generated_at":"2026-10-24T13:32:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19452,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2019},"rest":"https://alion.io/mcp/rest/get_company?id=2019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwex-customer-service-advisor-multilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwex-customer-service-advisor-multilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwex-customer-service-advisor-multilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wex-customer-service-advisor-multilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwex-customer-service-advisor-multilingual"}]}