{"id":3261164,"url":"https://alion.io/job/wex-sr-director-payments-sre","title":"Sr Director, Payments SRE","company":{"id":2019,"name":"WEX","domain":"wexinc.com","url":"https://alion.io/company/wex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":210000,"max":249500,"currency":"USD","period":"year","gross":null,"usd_annual":249500},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Splunk","optional":false},{"name":"Anomaly Detection","optional":true},{"name":"PCI DSS","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T06:26:02Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Senior Director, Payments SRE\nAbout the Team/Role\nWe are seeking a highly motivated and visionary senior technical leader to join WEX as Senior Director, Payments SRE, driving transformational change and delivering significant business impact across WEX's payments platform ecosystem.\nThis is an exciting moment to join the Site Reliability Engineering organization at WEX. Our sophisticated payments platforms process high-volume, low-latency transactions for a broad spectrum of customer businesses and generate vast, complex telemetry and operational data. Reliability, scalability, and efficiency are mission-critical - they protect transactional integrity, safeguard customer trust, and unlock the full potential of our services at scale.\nIn this role, you'll be at the forefront of defining and executing WEX's reliability engineering vision. You'll lead complex, cross-functional initiatives that elevate our observability, incident and problem management, automation, performance optimization, and capacity planning capabilities. You'll architect resilient systems, design proactive reliability strategies, and build the frameworks and tooling that power operational excellence across the company.\nBeyond technical leadership, you'll serve as a strategic thought partner to engineering, product, and platform leadership - setting direction, influencing architecture, and embedding SRE principles across the development lifecycle. You'll mentor engineers and engineering leaders across levels, scale best practices, and act as a catalyst for a culture of reliability, continuous improvement, and innovation. We work with modern technologies and leverage AI and automation to drive smarter operations within an agile, product-centric engineering model.\nIf you're a visionary technical leader passionate about building reliable, scalable payment systems - and you're excited to make a lasting impact while growing your career - this is a rare and powerful opportunity.\nHow you'll make an impact:\nSet the vision and org-level strategy for SRE across reliability, observability, automation, and incident management.\nShape and scale the SRE function across multiple payments domains, leading other SRE managers and senior individual contributors.\nLead the development of innovative solutions to complex reliability challenges in high-availability, low-latency payment systems.\nDrive cultural transformation that prioritizes reliability, operational excellence, and a blameless, continuous-improvement mindset.\nEnsure business continuity, disaster recovery, and compliance across the payments platform.\nBuild and maintain relationships with executive stakeholders, representing the SRE organization in exec-level forums, reviews, and strategic planning sessions.\nRepresent WEX in industry forums and conferences as a thought leader in reliability engineering.\nDrive hiring strategy, headcount planning, and long-term team capability growth.\nExperience you'll bring:\n15 years of experience in software engineering with 7 years of engineering management experience managing managers and ICs.\nDeep experience in cloud-native architecture and large-scale distributed systems.\nDeep expertise in system design, automation, and performance optimization.\nDeep knowledge of Kubernetes, service meshes, and distributed tracing.\nHands-on experience with containerization and orchestration (Docker, Kubernetes).\nExperience with monitoring and logging platforms (Grafana, ELK stack, Splunk, or similar).\nStrong understanding of database reliability engineering (MySQL, PostgreSQL, NoSQL) and of networking and storage architectures.\nProven experience with high-availability, low-latency systems and workloads requiring transactional integrity and consistency.\nExcellent incident command and crisis management skills.\nStrong experience with regulatory and compliance frameworks.\nExceptional leadership skills with a proven track record of driving reliability improvements.\nSkilled at managing distributed teams and fostering psychological safety in high-stakes environments.\nPreferred Qualifications:\nUnderstanding of PCI-DSS compliance and secure handling of payment data.\nExperience with real-time monitoring of payment flows and exceptions, partner/payment-gateway integrations, and failure recovery and idempotency in financial transactions.\nFamiliarity with end-of-day reconciliation and cutoff schedules.\nDeep expertise in AI/ML for anomaly detection and predictive analytics in observability, and a track record of applying AI to solve significant Site Reliability and Operations problems.\nStrong financial acumen in cost optimization and cloud-spend strategies.\nProven ability to align SRE practices with business goals and influence C-level executives on reliability strategy.\nTrack record of building and leading SRE organizations across multiple domains or product lines.\nAbility to define and institutionalize reliability practices - standardized SLOs, blameless culture, and incident communications.\nStrong organizational and stakeholder-management skills across Engineering, Product, and Executive teams.\nRecognized thought leader with publications or conference talks in SRE.\nThe base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the \"About Us\" section.Pay Range: $210,000.00 - $249,500.00","description_format":"text","description_chars":6114,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-26T05:32:49Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.945,"age_days":7,"expected_fill_days":15,"reasons":["conf:4","velocity","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":249500,"is_top_pay":true},"html_url":"https://alion.io/job/wex-sr-director-payments-sre","json_url":"https://alion.io/job/wex-sr-director-payments-sre.json","meta":{"generated_at":"2026-10-30T14:59:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2573,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2019},"rest":"https://alion.io/mcp/rest/get_company?id=2019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwex-sr-director-payments-sre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwex-sr-director-payments-sre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwex-sr-director-payments-sre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wex-sr-director-payments-sre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwex-sr-director-payments-sre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3261164}},{"tool":"search_jobs","arguments":{"company":"wexinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3261164},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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