Business Analyst

Overview - Weybourne

Established in 2013, Weybourne is the family office for a High-Net-Worth family. Weybourne manages investments and provides financial and other professional support to the Family, their estates, and business interests. The latter covers a wide range of sectors, including farming, aviation, financial investments, commercial and residential property, music and several others. We currently have a team of around 100 employees, whose roles cover accountancy, financial control, IT support, tax and treasury, property and investment management, security, risk, and HR based in both the UK and Singapore.

Role Purpose:

The Business Analyst will play a key role in the successful delivery of business and IT change by working with stakeholders to understand business needs, define and manage requirements, analyse processes, and support the delivery of practical, controlled and measurable solutions.

The role will work across the full project lifecycle with the Senior Project Manager, with responsibility for leading business analysis activity within assigned projects or workstreams. This includes discovery, requirements definition, process analysis, stakeholder engagement, solution validation, user acceptance testing support and transition into business as usual. The Business Analyst will ensure that business requirements are clearly understood, appropriately challenged, evidenced and maintained through design, build, test and delivery.

Key Responsibilities:

Work with the Senior Project Manager, business stakeholders, technical teams and third-party suppliers to understand business needs, objectives, constraints and success measures.

Lead business analysis activity for assigned projects or workstreams, ensuring scope, deliverables, owners and timescales are clear.

Plan, prepare and facilitate workshops, interviews and working sessions to capture requirements, issues, risks, dependencies and decisions.

Elicit, document, prioritise and manage functional and non-functional requirements, ensuring they are complete, testable, traceable and written in clear business language.

Challenge and clarify requirements where needed, ensuring assumptions, gaps, dependencies and decision points are identified and escalated appropriately.

Analyse and document current-state and future-state processes, including process maps, hand-offs, controls, data inputs, outputs and exception paths.

Complete gap analysis between current ways of working, business requirements and proposed solutions, highlighting impacts across people, process, data, systems and policy.

Maintain requirements documentation, process outputs, decision records, action logs and supporting evidence throughout the project lifecycle.

Work with solution owners and technical teams to validate that proposed designs meet agreed business requirements, controls and user needs.

Support user acceptance testing by defining test scenarios, reviewing business test evidence, coordinating defect clarification and confirming outcomes with business users.

Prepare user guidance, process documentation, training inputs and handover materials to support adoption and transition into business as usual.

Support project governance by contributing to plans, status updates, RAID logs, action trackers, change impact assessments and stakeholder communications.

Manage small workstreams independently where required, providing clear progress updates and escalating risks or delivery issues in a timely way.

Identify opportunities to improve processes, controls, data quality and user experience, making practical recommendations supported by analysis and evidence.

Additional Responsibilities:

Build and maintain positive working relationships across Weybourne and associated family office entities.

Maintain appropriate confidentiality and discretion when handling business, project, employee, supplier or system information.

Take ownership of assigned tasks, escalate issues promptly and maintain high standards of documentation and follow-through.

Undertake relevant training and development to build business analysis, project delivery and system knowledge.

Conduct work in line with Weybourne values, policies and expected professional standards.

Carry out other reasonable duties aligned to the role and business need.

Person Specification / Competencies:

Established experience working as a Business Analyst or in a comparable role supporting business, IT or systems change.

Able to lead requirements gathering activity with limited supervision, including planning sessions, engaging stakeholders and managing outputs.

Able to gather, challenge, document, prioritise and manage business requirements in a structured and controlled way.

Strong process analysis skills, with the ability to identify gaps, root causes, control points and practical improvement opportunities.

Good understanding of project delivery methods, including experience working in Agile, waterfall or hybrid project environments.

Strong organisational skills, with the ability to manage multiple priorities, actions and deadlines across more than one project or workstream.

Confident stakeholder management skills, with the ability to build credibility, ask effective questions and communicate clearly with both business and technical audiences.

Strong written communication skills, including the ability to produce clear requirements documents, process outputs, action logs and decision records.

Good attention to detail, with a focus on accurate documentation, version control, audit trail and evidence-based decision making.

Confident using Microsoft 365 tools, with the ability to use collaboration and documentation platforms effectively and learn new systems quickly - Desirable

Sound judgement and discretion when working with confidential, commercially sensitive or personal information.

Professional, proactive and flexible approach, with the ability to work independently, take ownership and escalate appropriately.

Curious, improvement-focused, with the ability to make practical recommendations that support business outcomes and controlled delivery.

Requirements

Hands-on experience in a busy IT Service Desk environment - managing user expectations and communications

Interest and knowledge of the IT industry and its latest developments

Solid, proficient problem diagnosis skills in a range of system types or applications. Ability to quickly diagnose and troubleshoot problems on a variety of systems and applications.

Understanding Ethernet, TCP/IP, DHCP, DNS, firewalls and wireless networking

Strong knowledge of Microsoft-based operating systems with an emphasis on Windows 11

Strong knowledge of Microsoft Office 365 Admin

Experience with using and troubleshooting the Office 365 suite

Exposure to Windows Server

Exposure to Microsoft Azure

An understanding of ITIL

Experience in supporting Apple devices, iPhones, iPads, and Macs

Driven and committed individual with a focus on quality and developing oneself

Ability to think creatively and devise innovative solutions to difficult problems

Teamwork with non-IT personnel and the ability to complement cross-functional projects.

Microsoft Certifications are desirable

ERP systems (e.g. Epicor) is desirable

Benefits

• Working Hours Monday to Friday 09:00 - 17:30
• Rotating on call shift pattern on Weekends - 1 in every 4 weeks - additional remuneration provided
• Generous annual leave
• Private medical and dental insurance
• Free on-site parking
• Free lunch
• On-site facilities (GP, Gym, Hairdressers)
• And much more!