{"id":3015201,"url":"https://alion.io/job/wgsn-account-manager-retention-acceleration","title":"Account Manager, Retention Acceleration","company":{"id":687851,"name":"WGSN","domain":"wgsn.com","url":"https://alion.io/company/wgsn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":122000,"period":"year","method":"role_country_seniority_unknown","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-21T14:54:10Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T18:53:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The role\nWe’re looking for an Account Manager to join our EMEA Retention Acceleration team. You’ll manage a portfolio of 150-200 small and medium-sized customer accounts, with a clear priority: retain customers by helping them understand and get value from the WGSN services they already have.\nThis is a fast-paced, target-driven environment. We’re a team that works hard, supports one another and wants to win. We combine strong customer relationships with data, technology and clear processes to make a real difference to our customers and our business.\nYou’ll use customer conversations, usage data and Salesforce insights to spot risk early, manage renewals and make the renewal process simpler and more consistent. You’ll also work closely with internal teams to give customers a joined-up experience from onboarding through to renewal.\nWorking at WGSN\nTogether, we create tomorrow.\nWGSN’s consumer and design forecasts help customers make better decisions about the products and services they create. Our work spans consumer insights, beauty, consumer technology, fashion, interiors, lifestyle, food and drink, data analytics and advisory.\nYou’ll join a multicultural team and work with colleagues across Client Services, Operations, Advisory and Product. We value talented people who take ownership, learn quickly and care about the difference their work makes.\nKey accountabilities\nOwn renewal outcomes across a portfolio of 150-200 accounts, taking early action to reduce risk and prevent avoidable cancellations.\n\nHelp customers understand the value of the services they already have through clear, relevant and data-informed renewal conversations.\n\nManage renewals from 12-16 weeks before the renewal date, coordinating internal and customer stakeholders to keep decisions on track.\n\nIncrease adoption of automatic renewal and help make onboarding and renewal processes more efficient.\n\nRespond to contract and renewal questions clearly and promptly, giving customers a straightforward experience.\n\nMonitor customer usage, feedback and Salesforce insights to identify risks and decide where to focus.\n\nFollow agreed actions when a customer signals an intention to cancel, and keep the right people involved.\n\nMaintain accurate renewal forecasts, account plans and records of customer communications in Salesforce.\n\nShare customer feedback with internal teams to support improvements to our products, services and processes.\n\nWork with Client Services, Operations, Advisory and Product to give customers consistent support.\n\nIdentify opportunities to automate and improve our renewal workflows and reporting.\n\nSkills, qualifications and experience\nExperience in account management, customer retention or contract management in a B2B subscription or SaaS business.\n\nConfidence managing renewal conversations, negotiations and procurement processes.\n\nStrong organisation and the ability to manage a high-volume customer portfolio in a fast-paced environment.\n\nComfortable using data, dashboards and CRM insights to prioritise work and guide customer conversations.\n\nClear communication skills and the ability to build trust with different customer and internal stakeholders.\n\nFluency in English\n\nExperience with Salesforce or a similar CRM.\n\nKnowledge of fashion, beauty, interiors or consumer goods is helpful, but not essential.","description_format":"text","description_chars":3338,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research"],"lifecycle":[{"event":"open","at":"2026-10-21T16:26:33Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-28T06:26:45+00:00","sources":["UK Home Office: register of licensed sponsors 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