{"id":1512688,"url":"https://alion.io/job/wgsn-client-success-executive","title":"Client Success Executive","company":{"id":687851,"name":"WGSN","domain":"wgsn.com","url":"https://alion.io/company/wgsn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-30T07:54:28Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T22:54:11Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The role\nWe're looking for a strong Client Services Executive to join our NAM team and become an integral part of our Client Services function.\nSalary range - $65,000 - $70,000.\nWorking at WGSN\nTogether, we create tomorrow\nA career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.\nWGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.\nRole overview\nWe are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio.\nThe team\nWe have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners!\nYou will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.\nKey accountabilities\nService a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes\nExceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes\nEnsure monthly and quarterly KPIs are met in line with the business’s retention rateForm a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business’s value proposition among set of users and accounts\n\nResolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours\nBe proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge\nLiaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means\nProactively engage with subscribers to demonstrate the value of WGSN’s products and services, provide support that maximise our client’s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met\nResponsible for the adoption of WGSN’s tool within NAM client base\nPuts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools \nIdentify improvements to current processes that improve client services’ ability to provide outstanding client support\nCoach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader\nTight time scales as needed\nThis list is not exhaustive and there may be other activities you are required to deliver.\nSkills, experience & qualifications required\nAt least 2 years of experience in a Client Success role\nC-level communication skills\nMust have experience with Salesforce and Google Suite\nApplies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused\nStrong attention to detail, excellent presentation and organizational skills required\nExceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA’s\nUnderstanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable\nExcellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile & professionalism.\nUnderstanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed","description_format":"text","description_chars":4693,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research"],"lifecycle":[{"event":"open","at":"2026-09-30T08:31:57Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.772,"p_room":0.9,"age_days":21,"expected_fill_days":36,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/wgsn-client-success-executive","json_url":"https://alion.io/job/wgsn-client-success-executive.json","meta":{"generated_at":"2026-10-23T02:39:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687851},"rest":"https://alion.io/mcp/rest/get_company?id=687851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwgsn-client-success-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwgsn-client-success-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwgsn-client-success-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wgsn-client-success-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwgsn-client-success-executive"}]}