{"id":837750,"url":"https://alion.io/job/whalar-associate-director-client-services","title":"Associate Director, Client Services","company":{"id":174625,"name":"Whalar","domain":"whalar.com","url":"https://alion.io/company/whalar","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-09-08T20:33:29Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T03:49:59Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":36},"description":"Job Title: Associate Director, Client Services\nLocation: New York, NY or Los Angeles\nStart Date: ASAP\n\nWhalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.\nWe go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.\nWith hubs in London, Berlin, New York, and Los Angeles, our reach is global\nAbout the role:\nWe're looking for an Associate Director, Client Services to lead the successful delivery and continued growth of some of Whalar's most important client partnerships. Sitting at the intersection of clients, creators, and cross-functional teams, you'll ensure exceptional campaign execution while serving as a trusted strategic advisor who consistently delivers outstanding client experiences.\nYou'll lead and develop a high-performing Client Services team, driving operational excellence, mentoring future leaders, and creating an environment where both people and campaigns thrive. Beyond campaign delivery, you'll help shape account growth, contribute to new business opportunities, and champion the evolving creator economy by bringing fresh thinking, industry knowledge, and creative solutions to every client engagement.\nSuccess in this role means building lasting client relationships, developing exceptional talent, and delivering creator marketing programs that produce measurable business impact.\nHere’s what you’ll do day-to-day:\nAct as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service\nManage the team’s day-to-day tasks and operations of campaign delivery, with support from Director \nBe a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing\nCompetently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube\nMaintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams\nAssist team in creator negotiations (where applicable) with support from Director\nManage all contracting alongside the Business Affairs team and creators/agents\nTrack budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation\nWork alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables\nMaintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc. \nSupport in new business pitches\nHave high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation\nHere’s what we’re looking for:\n5+ years’ agency or brand experience, including team management\nHave strong detail-oriented communication, organizational and interpersonal skills\nHave a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations\nAppreciate and understand the value of top quality creativity\nBe a curious self-starter with a problem-solving mindset and a proactive, can do attitude\nExperience with gaming brands and creators is a plus\nProven track record of successful program delivery and account growth with large customer accounts\nGreat management skills, a natural leader and motivator of people\nThe salary for this position is $100,000 USD per year. This is a fixed salary and is not subject to negotiation. In addition to base pay, you'll be eligible for our comprehensive benefits package, which includes healthcare, paid time off, and other company benefits.\nOur values:\nAt Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. \nThe perks:\nWhalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.\nMedical, Dental, Vision\n25 days of PTO + Sick days + Winter break\nMonthly phone/internet reimbursement\nProfessional development stipend\nNew joiner's Home office allowance \nPaid parental leave\nVolunteer days\nIdentity theft protection & Legal assistance\nCompany Paid Life & Disability Insurance\nVoluntary Life Insurance Policy\nVoluntary Hospital and Critical Illness Insurance\nVoluntary Pet insurance\nEmployee Resource Groups\nWhalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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