{"id":1945778,"url":"https://alion.io/job/wham-clinics-crm-manager","title":"CRM Manager","company":{"id":3904344,"name":"Wham Clinics","domain":"whamclinics.com","url":"https://alion.io/company/wham-clinics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sheikh Zayed City, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":172000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5136},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-06T13:23:32Z","employer_posted_date":null,"last_verified_at":"2026-09-06T13:23:32Z","board_verified":false,"closed_at":null,"days_open":45,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":45},"description":"Develop and execute CRM strategy focused on retention, repeat visits, loyalty, customer lifetime value (LTV), and revenue growth.\n\nOwn customer lifecycle management, segmentation, reactivation/win-back of inactive and lost customers, and personalized follow-up programs.\n\nLead CRM-driven sales and tele sales initiatives, including lead follow-up, conversion, cross-sell/upsell, target setting, scripts, and performance improvement.\n\nCreate customer relationship and loyalty initiatives that strengthen engagement, trust, and long-term relationships with WHAM customers.\n\nMap and optimize the end-to-end customer journey, identify drop-off points and friction, and drive cross-functional improvements.\n\nAnalyze customer and sales data and track CRM KPIs including retention, reactivation, churn, repeat rate, conversion, LTV, and CRM-attributed revenue.\n\nPartner with Marketing, Operations, Medical, and IT teams to design targeted campaigns, offers, service enhancements, and CRM automation based on customer insights.\n\nContinuously propose, test, and scale ideas that improve bookings, repeat visits, customer value, and sales performance.\n\nMaintain management oversight of call center, chat support, and complaint-handling performance, while giving deeper focus to customer growth and tele sales.\n\nLead, coach, and assess the CRM team; ensure accountability, development, and execution of department targets and assigned priorities.\n\nRequirements\nBachelor's degree in Business Administration, Marketing, Commerce, Healthcare Management, or a related field.\n\nMinimum 5-7 years of experience in CRM, customer lifecycle management, or customer growth, with at least 2 years in a managerial role. Proven hands-on experience in CRM-driven sales, retention, reactivation, loyalty, segmentation, tele sales/lead conversion, and campaign performance is required. Experience in healthcare, medical/aesthetic clinics, wellness, or another high-repeat service business is strongly preferred.\n\nTraining or certification in CRM, sales, customer analytics, loyalty, digital marketing, or a related field is preferred.\n\nStrong knowledge of CRM strategy, customer lifecycle management, retention, loyalty, and reactivation.\n\nStrong commercial and sales mindset, with experience in tele sales, lead conversion, cross-selling/upselling, and revenue growth.\n\nStrong customer analytics and segmentation skills; able to translate data into practical campaigns and actions.\n\nGood understanding of customer journey mapping, service design, and process improvement.\n\nProficiency in CRM systems, dashboards/BI tools, Excel/reporting, and data-driven performance management.\n\nStrong understanding of CRM KPIs including retention, churn, reactivation, repeat rate, conversion, LTV, sales, and campaign ROI.\n\nCreative and proactive in developing customer relationship, loyalty, and growth initiatives.\n\nExcellent leadership, coaching, communication, and cross-functional stakeholder management skills.\n\nCustomer-oriented, analytical, organized, results-driven, and capable of problem solving and prioritization.\n\nSolid knowledge of online customer engagement platforms and communication channels.\n\nAmbitious, and willing to learn.","description_format":"text","description_chars":3205,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T06:39:00Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.647,"p_room":0.45,"age_days":45,"expected_fill_days":27,"reasons":["seen:45","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/wham-clinics-crm-manager","json_url":"https://alion.io/job/wham-clinics-crm-manager.json","meta":{"generated_at":"2026-10-22T11:39:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3904344},"rest":"https://alion.io/mcp/rest/get_company?id=3904344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwham-clinics-crm-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwham-clinics-crm-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwham-clinics-crm-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wham-clinics-crm-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwham-clinics-crm-manager"}]}