{"id":3188402,"url":"https://alion.io/job/what-senior-cssc-back-office-engineer-wu","title":"Senior CSSC Back Office engineer WU","company":{"id":1950271,"name":"WHAT","domain":"what.digital","url":"https://alion.io/company/what-digital","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-22T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"What is the job about \nContribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation information advice and assistance regarding Grundfos products and services before during and after a transaction to maintain and improve the organizations Customer relationship. \nYour main responsibilities: \nProvide technical assistance to Customers regarding the product sizing applications system solutions accessories installations prices etc. assuring the functionality of the solution in practice. \nFollow up on Customer interactions within set SLA.\nProcess special orders and inquiries in coordination with the suppliers.\nSupport sales teams by handling tenders and projects include providing dimension specifications calculations time of delivery operation and maintenance issues etc.\nIdentify business opportunities and handover to external sales\nCommunicate collaborate and provide support with the respective product segment or other suppliers where local problem solving is not available.\nAct for implementation of the Quality Policy Environment and Security of Work to achieve the proposed targets.\nSupport with ad hoc tasks defined by leadership\nYour Background:\nProvide technical assistance to Customers regarding the product sizing applications system solutions accessories installations prices etc. assuring the functionality of the solution in practice. \nFollow up on Customer interactions within set SLA.\nProcess special orders and inquiries in coordination with the suppliers.\nSupport sales teams by handling tenders and projects include providing dimension specifications calculations time of delivery operation and maintenance issues etc.\nIdentify business opportunities and handover to external sales\nCommunicate collaborate and provide support with the respective product segment or other suppliers where local problem solving is not available.\nAct for implementation of the Quality Policy Environment and Security of Work to achieve the proposed targets.\nSupport with ad hoc tasks defined by leadership\nDo you want to learn more \nThis position is based out of Egypt-Cairo. If this sounds appealing to you please upload your CV/resume and cover letter today via our Careers portal.\nIf you want to dig deeper into the Grundfos universe please visit us onLinkedInor Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos check outMeet our people\nWe look forward to hearing from you.\n\nRequired Experience:\nSenior IC","description_format":"text","description_chars":2691,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Commerce","Sales & Marketing","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-24T00:51:10Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["seen:4","urgency","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/what-senior-cssc-back-office-engineer-wu","json_url":"https://alion.io/job/what-senior-cssc-back-office-engineer-wu.json","meta":{"generated_at":"2026-10-27T04:22:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1950271},"rest":"https://alion.io/mcp/rest/get_company?id=1950271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhat-senior-cssc-back-office-engineer-wu"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhat-senior-cssc-back-office-engineer-wu"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhat-senior-cssc-back-office-engineer-wu"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/what-senior-cssc-back-office-engineer-wu\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhat-senior-cssc-back-office-engineer-wu"}]}