{"id":2582225,"url":"https://alion.io/job/whataburger-contact-center-associate","title":"Contact Center Associate","company":{"id":1798835,"name":"Whataburger","domain":"whataburger.com","url":"https://alion.io/company/whataburger-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T12:01:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Welcome to Whataburger Careers!\nOur Flavor - Why Whataburger\nWhataburger isn’t just a fast-food burger chain it is where bold leadership starts - and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.\nSince 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One - because great burgers (and great teams) start with the right ingredients. If you're ready - to learn, grow, impact, and Move Forward Boldly - we’ve got your back and your path cooked to perfection.\nYour Recipe for Impact - What You’ll Do\nAs a Contact Center Associate, you'll be the frontline connection between our restaurants and the support they need to operate at their best. You'll help resolve routine issues, document requests accurately, and ensure restaurant teams receive timely, high-quality service. Every interaction is an opportunity to Serve with Heart through exceptional customer support, Make a Difference by helping restaurants stay focused on serving guests, Win as One through collaboration across teams, and Move Forward Boldly by embracing continuous learning and problem solving to drive results.\nDay-to-Day Ingredients - Responsibilities\nAs a Contact Center Associate, you will:\nReceive, document, and resolve routine support requests\nPerform standard troubleshooting to restore service quickly\nMaintain accurate and complete case records\nManage assigned work queues and meet service timelines\nEscalate issues with clear, thorough documentation\nDrive first-contact resolution whenever possible\nCommunicate professionally across all interactions\nFollow established procedures and support standards\nMaintain accountability for attendance, adherence, and workload\nSupport restaurant operations through timely issue resolution\nThe Sauce - Pay & Perks\nAs a Contact Center Associate, you will receive:\nCompetitive Weekly Pay\nBonus Program that scales up to 2.5X payout potential based on company results\n5 weeks PTO\nFlex Weeks\nPaid Corporate Holidays\nPaid Parental Leave*\n401(k) match $1/$1 up to 4%\nCompetitive Medical, Dental and Vision Benefits*\nShort-term and Long-term Disability Benefits*\nOpportunities for Career Development and Growth\nWhataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance\nDiscounted Meals for You and a Guest\nWireless Service Discounts\nComputer & Software Discounts\nFitness / Gym Discounts\nAwards and recognition for all you do\nRetirement Celebration Program\nWhat You Bring to the Table - Required Experience\nAs a Contact Center Associate, you must have:\nHigh School Diploma, GED, or equivalent work experience\nAbility to follow established processes and procedures consistently\nStrong verbal and written communication skills\nEffective organization and documentation skills\nAbility to manage multiple tasks in a fast-paced environment\nBasic troubleshooting and problem-solving abilities\nProficiency using computers, phone systems, and standard office tools\nReliable attendance and schedule adherence\nAvailability to work a full-time schedule, including non-standard hours when needed\nExtra Toppings - Desired Experience\nAs a Contact Center Associate, we prefer you to have:\nContact center, help desk, or customer service experience\nExperience supporting high-volume call or case environments\nExperience using ticketing or case management systems\nKnowledge of service-level expectations and customer support best practices\nExperience delivering first-contact resolution\nExperience supporting restaurant, retail, or hospitality operations\nWhere & How You’ll Work\nThis role is based at the San Antonio Home Office, working on-site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast-paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full-time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.\nWhataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. 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