{"id":3405062,"url":"https://alion.io/job/whataburger-customer-care-representative","title":"Customer Care Representative","company":{"id":1798835,"name":"Whataburger","domain":"whataburger.com","url":"https://alion.io/company/whataburger-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":217,"ghost_share":0,"stale_share":0.995,"repost_share":0.005,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T15:55:16Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T01:20:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Welcome to Whataburger Careers!\nOur Flavor - Why Whataburger\nWhataburger isn’t just a fast-food burger chain it is where bold leadership starts - and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.\nSince 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One - because great burgers (and great teams) start with the right ingredients. If you're ready - to learn, grow, impact, and Move Forward Boldly - we’ve got your back and your path cooked to perfection.\nYour Recipe for Impact - What You’ll Do\nAs a Customer Care Representative, you'll help deliver exceptional experiences by serving as a trusted resource for customers across multiple communication channels. You’ll resolve issues with care, accuracy, and urgency while supporting digital and mobile customer interactions that strengthen loyalty to the Whataburger brand. Through thoughtful problem-solving, collaboration, and continuous improvement, you'll help create positive outcomes that reflect our commitment to Serve with Heart and Make a Difference. By partnering with teams across the organization, you'll Win as One to deliver consistent service experiences while identifying opportunities to improve processes and Move Forward Boldly.\nDay-to-Day Ingredients - Responsibilities\nAs a Customer Care Representative, you will:\nResolve customer inquiries and concerns across phone, digital, and written channels\nProcess refunds, rewards, and digital offers in compliance with company policies\nCoordinate with internal partners to ensure timely and accurate issue resolution\nPrepare customer communications and internal correspondence\nGenerate reports and maintain accurate customer records and documentation\nMonitor and maintain fulfillment inventory and related materials\nIdentify recurring customer concerns and recommend solutions\nUpdate response templates and communication resources as needed\nSupport departmental projects and process improvement initiatives\nPromote collaboration and effective communication across teams\nProtect confidential information and maintain policy compliance\nPerform additional duties as assigned\nThe Sauce - Pay & Perks\nAs a Customer Care Representative, you will receive:\nCompetitive Weekly Pay\nBonus Program\n5 weeks of PTO Starting on Day One\nFlex Weeks\nPaid Corporate Holidays\nPaid Parental Leave\n401(k) match $1/$1 up to 4%\nCompetitive Medical, Dental, and Vision Benefits\nShort-term and Long-term Disability Benefits\nOpportunities for Career Development and Growth\nWhataburger Family Foundation - Scholarship Program (dependents also eligible) and Hardship Grant Assistance\nDiscounted Meals for You and a Guest\nCell Phone Service Discounts\nComputer & Software Discounts\nFitness / Gym Discounts\nAwards and recognition for all you do\nRetirement Celebration Program\nWhat You Bring to the Table - Required Experience\nAs a Customer Care Representative, you must have:\nHigh school diploma, GED, or equivalent work experience\n1+ year of customer service, contact center, or customer support experience\nExperience in resolving customer concerns and delivering service-focused solutions\nStrong verbal and written communication skills\nAbility to manage multiple priorities in a fast-paced environment\nWorking knowledge of company policies, procedures, and customer support practices\nStrong problem-solving and critical-thinking abilities\nExcellent attention to detail and documentation skills\nProficiency with Microsoft Office and customer service systems\nAbility to maintain confidentiality and handle sensitive information\nExtra Toppings - Desired Experience\nAs a Customer Care Representative, we prefer you to have:\nExperience supporting mobile, digital, or online customer platforms\nExperience processing customer refunds, rewards, or promotional programs\nContact center or high-volume customer support experience\nExperience analyzing customer feedback and identifying service trends\nKnowledge of CRM or customer case management systems\nExperience contributing to process improvement initiatives\nBilingual communication skills\nAssociate's degree or higher in a related field\nWhere & How You’ll Work\nThis role is based at the San Antonio Home Office, working on-site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast-paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full-time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.\nWhataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. 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