{"id":1384746,"url":"https://alion.io/job/whatconverts-customer-success-manager","title":"Customer Success Manager","company":{"id":1817762,"name":"WhatConverts","domain":"whatconverts.com","url":"https://alion.io/company/whatconverts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-18T15:40:13Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-15T22:46:59Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Drive Success. Build Relationships. Make Every Customer a VIP.\nCustomer Success Manager\nLocation: Fully Remote (USA)\nAbout WhatConverts\nWhatConverts is a B2B SaaS company specializing in marketing attribution and lead tracking solutions. We empower businesses to make smarter, data-driven decisions by revealing exactly what drives their conversions. As a remote-first company, we foster a mission-focused and performance-driven culture where integrity, initiative, and innovation thrive.\nPosition Overview\nWe’re looking for a relationship-driven Customer Success Manager (CSM) to join our growing team. In this role, you won’t just “manage” customers - you’ll partnerwith them. From onboarding to expansion, you’ll serve as a trusted advisor helping clients maximize value from WhatConverts, prove their ROI, and grow with us long-term.\nIf you’re passionate about creating standout experiences, energized by fast-paced SaaS environments, and skilled at blending strategy with service - you’ll thrive here.\nIn this role you’ll get to:\nLead engaging onboarding meetings that set customers up for success, ensuring ROI and a long-term relationship.\nDeliver strategic platform training directly tied to each customer’s needs and goals.\nConduct an in-depth needs analysis to ensure customers are optimally set up to achieve their goals and growth.\nMonitor account health, identify risks early, and proactively guide customers to stronger outcomes.\nCollaborate across internal teams to remove barriers, accelerate adoption, and drive customer value.\nServe as the primary point of contact for your Book of Business, building relationships rooted in trust and long-term value.\nIdentify and nurture opportunities for account growth and expanded platform usage.\nChampion customer feedback internally to shape product enhancements and better customer experiences.\nPlay a key role in growing WhatConverts by increasing customer retention and satisfaction.\nMaintain detailed records of customer interactions, health indicators, and progress against success metrics on the CRM.\nWhat we’re looking for:\n2+ years of customer success, onboarding, or account management experience within a SaaS or tech environment.\nStrong technical aptitude - you enjoy learning, explaining, and troubleshooting software solutions.\nHands-on experience with CRM tools (Zoho, Salesforce, or similar) to manage customer relationships and success journeys.\nExceptional communication, facilitation, and relationship management skills.\nHighly organized, proactive, and energized by helping customers succeed.\nA natural passion for customer advocacy and a bias toward action.\nCompany Benefits/Perks:\nRemote-First: Empowered to work agilely in a fully remote environment with no risk of office return.\nImmediate Impact: From day one, take ownership of projects and make a direct impact.\nHealth & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance.\n401k with 5% Match: Secure your future with immediate vesting.\nEmployee Support: Access counseling, legal, and debt management services through our EAP.\nGenerous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters.\nParental & Bereavement Leave: Paid leave for life’s important moments.\nVolunteer Day: Give back with an annual volunteer day.\nDiversity & Inclusion: Join a positive, supportive, and inclusive workplace.\nRemote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.\nBefore you apply you should:\nLearn about our team\nRead about what makes us different or watch a product overview\nRead our reviews on G2\nIf you're excited to grow your career in a fast-moving SaaS company alongside smart, supportive colleagues - we’d love to meet you.\nWhatConverts is an equal opportunity employer. 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