{"id":2205829,"url":"https://alion.io/job/whatfix-forward-deployed-engineer-lead-2","title":"Forward Deployed Engineer - Lead","company":{"id":3013,"name":"Whatfix","domain":"whatfix.com","url":"https://alion.io/company/whatfix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Sophos","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:31:41Z","employer_posted_date":null,"last_verified_at":"2026-10-09T21:31:41Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Who are we \nWhatfix is an AI platform advancing the userization of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It's no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.\n\nAt the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.\n\nThis intelligence powers our entire product suite.\nDigital Adoption helps users get productive faster.\nProduct Analytics uncovers friction and closes adoption gaps.\nMirror allows employees to train in safe, simulated environments.\nThese are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.\nOur upcoming AI-first products are already creating a buzz in the market.\nSeek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.\nWhatfix Mirror 2.0 is the world's only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.\n\nTogether, these products reflect Whatfix's commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.\n\nWhatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.\n\nAt Whatfix, we're not just making software easier—we're making AI work for people.\nThe company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.\n\nCustomers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.\nInvestors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.\n\nWhatfix's leadership is consistently recognized across top industry analysts and business rankings:\nWon the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year\nOnly DAP to be recognized as a Leader across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.\nWith over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.\nNamed a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.\nWe also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%\nStevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.\nWinner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.\nRemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year\n\nThese recognitions are matched by business performance:\nHighest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year\nListed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.\nWon the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023\nOnly DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal\n\nThe Role\nWe're hiring an FDE Lead to run the forward-deployed function for a new AI native product within Whatfix Labs - Seek: This team will engage with customers, find the use case, build it on Seek, and own the outcome through pilot and into production. You'll be hands-on building automations yourself using Seek while also leading a small team of FDEs and running the project management/delivery cadence across multiple active accounts.\n\nLooking for candidates with a valid US work visa, as this role requires travel to client locations\n\nWhat You'll Do\nOwn end-to-end delivery for multiple enterprise accounts at a time: discovery, building custom demos, scoping POC/Pilot success criteria, building the automation, running evals, and driving go-live.\nWork directly with customers to map workflows and translate SOPs into Seek prompts, just in time context, and configurations (incl. unattended mode).\nBuild test suites and fix gaps to establish accuracy and determinism before sign-off.\nLead and grow a team of FDEs: assign accounts, unblock technical issues, review their end-to-end integration architecture, and coach them on mapping complex data and information flows across multi-application ecosystems.\nRun program/project management across pilots: trackers, timelines, status to stakeholders, and risk escalation.\nSet the technical bar for the pod's AI work - review each FDE's prompts, context design, MCP/tool-call architecture, and eval coverage before customer sign-off.\nBe the feedback loop into Product and Engineering - flag capability gaps, recurring requirements, and roadmap input from the field.\nRepresent Seek in customer-facing demos, workshops, and executive conversations.\nYou work with customers across the world, it means you need to plan your schedule to be available for calls in the late evenings.\n\nWhat We're Looking For\n6+ years in a customer-facing technical role: forward-deployed engineering, solutions engineering, implementation consulting with enterprise software/SaaS.\nProven ability to scope ambiguous customer problems into a working solution fast, with minimal hand-holding.\nComfortable being hands-on with prompts, automation logic, and debugging, not just managing others who do it.\nPersonally fluent in the applied-AI toolkit (prompt/context writing, MCP configuration, tool calls, eval design) - enough to build it yourself and hold the bar on your team's work, not just manage others who do it.\nExperience leading or mentoring a small technical team, plus running multi-account delivery/project plans.\nStrong communication with both customers and senior stakeholders.\nStrong systems thinking mindset with a proven ability to visualize and design how different technical components across multiple legacy and modern applications wire together. Exposure to AI agents, RPA, or workflow automation is a strong plus; familiarity with enterprise applications (SAP Ariba, Salesforce, D365, SuccessFactors) is a plus.\nComfortable with ambiguity : this is a new role/model we're actively shaping with the market.\n\nWhat Success Looks Like\nQuickly ship demos and provide solutions to convert customers to pilots and full license.\nEnsure pilots and go live consistently hit success criteria for converting accounts to paid.\nThe FDE team operates with a repeatable playbook that scales multi-system integrations efficiently, shrinking time-to-value per pilot.\nClear, current view of delivery health across all active accounts for stakeholders.\n\nNote: \nWe strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;\nWe are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status\nAt Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. 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