Customer Experience Agent, High Value Items
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Location
In office (Phoenix)
Visa
H-1B filings in 12 months: 48 · green card filings: 8
Employment
Full-Time
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Jun 28, 2026. Whatnot scores C on the Alion truth index.
Overview
Company
Impact
Profile match
Whatnot is a US live shopping marketplace headquartered in San Francisco where sellers host livestreams to sell trading cards, collectibles, fashion, electronics, live plants and many other categories. Founded in 2019 and backed by investors including Andreessen Horowitz, Y Combinator and CapitalG, it operates in North America, Europe, Australia and Japan with teams in New York, Los Angeles, London, Dublin, Berlin, Krakow, Sydney and Tokyo. It hires software and application security engineers, product designers, sales managers for international markets, recruiters, communications managers and finance and tax staff.
Backed by Sequoia Capital, Y Combinator, Andreessen Horowitz
Join Whatnot, the largest live shopping platform in North America and Europe. As a Customer Experience Agent for High Value Items, you will investigate complex cases involving high-value transactions, work closely with sellers, and ensure fair outcomes for buyers. This role requires strong investigative judgment, excellent collaboration skills, and a clear, empathetic communication style. Benefits include generous time off, health insurance options, work from home support, care benefits, retirement plans, and parental leave.
Missions
- Investigate complex high-value item cases end-to-end to ensure fair and timely resolutions.
- Determine fair market value for missing or incorrect items to support accurate reimbursement decisions.
- Work efficiently through assigned queues and backlogs while maintaining quality and SLA standards.
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