{"id":2145549,"url":"https://alion.io/job/whatnot-customer-experience-agent-high-value-items","title":"Customer Experience Agent, High Value Items","company":{"id":5086,"name":"Whatnot","domain":"whatnot.com","url":"https://alion.io/company/whatnot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"C","score":68,"open_postings":95,"ghost_share":0.526,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-06-28T00:01:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T11:34:30Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":109},"description":"Join Whatnot, the largest live shopping platform in North America and Europe. 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Benefits include generous time off, health insurance options, work from home support, care benefits, retirement plans, and parental leave.\nMissions\nInvestigate complex high-value item cases end-to-end to ensure fair and timely resolutions.\nDetermine fair market value for missing or incorrect items to support accurate reimbursement decisions.\nWork efficiently through assigned queues and backlogs while maintaining quality and SLA standards.","description_format":"text","description_chars":834,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Marketplaces","Social Commerce"],"lifecycle":[{"event":"open","at":"2026-10-09T04:17:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 48 · green card filings: 8","filings_12m":48,"filings_prev_12m":34,"green_card_filings_12m":8,"median_offered_wage_usd":208929,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.14,"p_room":0.28,"age_days":109,"expected_fill_days":20,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/whatnot-customer-experience-agent-high-value-items","json_url":"https://alion.io/job/whatnot-customer-experience-agent-high-value-items.json","meta":{"generated_at":"2026-10-15T11:59:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5086},"rest":"https://alion.io/mcp/rest/get_company?id=5086"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhatnot-customer-experience-agent-high-value-items"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhatnot-customer-experience-agent-high-value-items"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhatnot-customer-experience-agent-high-value-items"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/whatnot-customer-experience-agent-high-value-items\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhatnot-customer-experience-agent-high-value-items"}]}