{"id":2145522,"url":"https://alion.io/job/whatnot-engineering-manager-customer-experience","title":"Engineering Manager, Customer Experience","company":{"id":5086,"name":"Whatnot","domain":"whatnot.com","url":"https://alion.io/company/whatnot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"C","score":69,"open_postings":95,"ghost_share":0.516,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":245000,"max":290000,"currency":"USD","period":"year","gross":null,"usd_annual":290000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-07-07T00:02:17Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T17:57:29Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":96},"description":"Join Whatnot, the largest live shopping platform in North America and Europe. As an Engineering Manager for Customer Experience, you will lead the engineering strategy and execution for the full customer experience, including support systems and platforms. You will work closely with various teams to build a coherent support experience and ensure scalability as the company grows.\nMissions\nLead the engineering strategy and execution for the full Customer Experience (CX) experience, including Seller Provided Support (SPS), CX Inbox, and LLM-based chat.\nOwn the strategy and end-to-end outcomes for the CX portfolio, ensuring these experiences work together as one coherent support journey.\nGuide the development of LLM-powered and automated support experiences, establishing a high bar for production readiness, observability, testing, incident response, and rollout controls.","description_format":"text","description_chars":879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Marketplaces","Social Commerce"],"lifecycle":[{"event":"open","at":"2026-10-09T04:17:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 48 · green card filings: 8","filings_12m":48,"filings_prev_12m":34,"green_card_filings_12m":8,"median_offered_wage_usd":208929,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":4}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":95,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":290000,"is_top_pay":true},"html_url":"https://alion.io/job/whatnot-engineering-manager-customer-experience","json_url":"https://alion.io/job/whatnot-engineering-manager-customer-experience.json","meta":{"generated_at":"2026-10-11T21:09:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5086},"rest":"https://alion.io/mcp/rest/get_company?id=5086"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhatnot-engineering-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhatnot-engineering-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhatnot-engineering-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/whatnot-engineering-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhatnot-engineering-manager-customer-experience"}]}