{"id":786811,"url":"https://alion.io/job/whc-technical-support-specialist-t1","title":"Technical Support Specialist (T1)","company":{"id":694845,"name":"WHC","domain":"whc.ca","url":"https://alion.io/company/whc-2","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Tunis, Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false}],"status":"live","first_seen_at":"2026-09-02T12:35:17Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-09-23T22:01:10Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"At Web Hosting Canada (WHC), we are passionate about helping Canadians succeed online with reliable, locally focused web hosting services. Since 2003, we’ve been empowering businesses and individuals with top-notch websites, domains, and email solutions. We’re on a mission to create a workplace that inspires growth, fosters innovation, and builds meaningful connections. If you thrive in a dynamic, caring environment and share our excitement for the tech landscape, we’d love to have you join our team!\nAbout the role\nReporting to the Team Lead (T1), the Technical Support Specialist is the front line of WHC’s Customer Care team - the first person a customer reaches when something isn’t working. A site that won’t load, email that stopped delivering, a DNS change that didn’t propagate, an SSL certificate that expired overnight. You take the call, reproduce the problem, and either solve it or hand it to the next tier with everything they need to keep going.\nThis is the first step on the technical career path at WHC. Our T2s, T3s and team leads started here.\nWhat you'll do\nBe the first point of contact for customers on calls, chats and tickets, in English and French\nReproduce, troubleshoot and resolve front-line issues across hosting, domains, email, DNS and SSL\nGather the information a case needs and escalate cleanly to T2 when an issue goes beyond your tier\nDocument every resolution, and build runbooks, customer guides, FAQs and tutorials so the next person is faster than you were\nSpot patterns - when the same issue arrives five times in a morning, you flag it rather than fixing it five times\nTake on specialized projects as they come up\nQualifications\n1-3 years of technology experience, ideally in hosting or cloud.\nBilingual: English & French, spoken and written - an excellent communicator in both.\nComfort with the fundamentals: DNS, email delivery, web servers, and how a website actually gets to a browser.\nExcellent problem solving and analytical skills - you narrow things down rather than guessing.\nPatience and genuine empathy; many of our customers are not technical, and their business is on the line.\nWell organized, with strong time management.\nOpenness to constructive feedback, and the ability to give it to others.\nAdaptability and comfort with ambiguity.\nPerks\nBe part of a successful team that can make a difference.\nWork with the latest tools and technologies alongside seasoned veterans in the industry.\nFull training for new employees + ongoing coaching & training.\nDental & medical insurance.\nHybrid work model: work from the comfort of your home + come into our Tunis office.\nFree coffee on us at the office.\nSocial committee outings.","description_format":"text","description_chars":2681,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Tunisia","iso":"TN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Domain Names","Auctions","Web Hosting"],"lifecycle":[{"event":"open","at":"2026-09-12T02:11:34Z"}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.704,"p_room":0.75,"age_days":21,"expected_fill_days":31,"reasons":["conf:7","win:late","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/whc-technical-support-specialist-t1","json_url":"https://alion.io/job/whc-technical-support-specialist-t1.json","meta":{"generated_at":"2026-09-24T11:44:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}